Alexander Sheen
Melbourne,VIC
Summary
Accomplished Bar Duty Manager at Retreat Hotel Brunswick, adept in customer service and time management. Excelled in staff training, enhancing team efficiency and customer satisfaction. Proven track record in resolving customer issues diplomatically and maintaining accurate financial records. Skilled in fostering a cohesive team environment and ensuring compliance with health and safety standards.
Overview
9
9
years of professional experience
Work History
Bar Duty Manager
Retreat Hotel Brunswick
09.2023 - Current
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
Cocktail Bartender
Retreat Hotel Brunswick
04.2023 - Current
- Collaborated with other bartenders to create a cohesive team environment and streamline operations for peak hours.
- Trained new staff members on proper pouring techniques, cocktail recipes, and customer service best practices, ensuring consistency in quality across the team.
- Increased customer satisfaction by crafting visually appealing and delicious cocktails.
Bartender
Retreat Hotel Brunswick
04.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Apprentice Electrician
Fuze Electrical Solutions
01.2021 - 12.2021
- Pulled wire through conduits and through holes in walls and floors.
- Organized materials and tools in to maintain clean and neat work areas.
- Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
Food and Beverage Attendant
Coogee Bay Hotel
11.2015 - 03.2018
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Education
High School Diploma -
Cranbrook School
Sydney, NSW11.2014
Skills
- Customer Service
- New Employee Training
- Cash Management
- Shift Scheduling
Hobbies
- Love social sport such as netball, basketball and golf.
- I also have a huge passion for skiing.
Timeline
Bar Duty Manager
Retreat Hotel Brunswick
09.2023 - Current
Cocktail Bartender
Retreat Hotel Brunswick
04.2023 - Current
Apprentice Electrician
Fuze Electrical Solutions
01.2021 - 12.2021
Bartender
Retreat Hotel Brunswick
04.2018 - Current
Food and Beverage Attendant
Coogee Bay Hotel
11.2015 - 03.2018
High School Diploma -
Cranbrook School
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