Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SHADDAI FIALUA

Ormeau,QLD

Summary

Experienced Manager in Retail with extensive knowledge of Business Development and Hospitality. Seeking a position to leverage further into a career with new and challenging goals that supports my passion of leveling up.

Overview

6
6
years of professional experience

Work History

Bar Duty Manager

Montauk Tavern
Jacobs Well, QLD
01.2025 - Current
  • Supervised daily operations to ensure efficient service and guest satisfaction.
  • Managed staff schedules and delegated tasks to optimize workflow.
  • Trained new employees on company policies and customer service standards.
  • Created positive work environment for employees and delivered exceptional customer service.
  • Supervised cash handling procedures, ensuring that all transactions were processed accurately.
  • Delegated tasks appropriately amongst team members according to individual skillsets.
  • Closing & Opening Procedures daily

Bartender

Eagle Tavern
Eagleby, QLD
08.2022 - 09.2024
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Developed good working relationships with fellow employees through effective communication.
  • Poured wine, beer and cocktails for patrons.
  • Worked opening & closing shifts with extensive knowledge in the duties required for each shift
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Bar Attendant and Bottleshop Attendant

Pimpama Tavern
Pimpama, QLD
04.2020 - 08.2023
  • Worked with other bartenders to create creative drinks for happy hours or seasonal menus.
  • Worked closing & opening shifts.
  • Placed orders for spirits, beer and liquor at start of each shift to maintain bar inventory.
  • Stocked shelves with liquor, beer, wine, mixers, ice, napkins, straws, glassware as needed.

Department Manager

Coles Supermarkets
Benowa, QLD
09.2019 - 10.2023
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Conducted performance evaluations, providing constructive feedback and setting objectives.
  • Worked closely with sales associates to complete tasks.
  • Utilized technology and software for inventory management and sales reporting.
  • Supervised, trained, and developed team members, enhancing their performance and professional growth.
  • Led team meetings to communicate targets, share updates, and gather feedback.
  • Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.

Education

Diploma in Business -

01.2025

RSA/RSG -

01.2017

Cert III Hospitality -

UCSC
01.2016

Cert II Business -

UCSC
01.2016

Skills

  • Writing
  • Communication
  • Analyzing
  • Retail Management
  • Business Management
  • Supervision
  • Developing strategies
  • Executing strategies
  • Mixology
  • Strong multitasking

References

Roslyn Mccauley, Coles DM

0422099342

Shane Langham, Pimpama Manager

0426262681

Sasha Wainohu, Eagle Tavern DM

0422005366

Kylie Fitzgerald, Montauk Manager

0404191663

Jane Faagutu, Aldi Manager

(work experience)

0411848999

Timeline

Bar Duty Manager

Montauk Tavern
01.2025 - Current

Bartender

Eagle Tavern
08.2022 - 09.2024

Bar Attendant and Bottleshop Attendant

Pimpama Tavern
04.2020 - 08.2023

Department Manager

Coles Supermarkets
09.2019 - 10.2023

Diploma in Business -

RSA/RSG -

Cert III Hospitality -

UCSC

Cert II Business -

UCSC
SHADDAI FIALUA