SHADDAI FIALUA
Ormeau,QLD
Summary
Experienced Manager in Retail with extensive knowledge of Business Development and Hospitality. Seeking a position to leverage further into a career with new and challenging goals that supports my passion of leveling up.
Overview
6
6
years of professional experience
Work History
Bar Duty Manager
Montauk Tavern
Jacobs Well, QLD
01.2025 - Current
- Supervised daily operations to ensure efficient service and guest satisfaction.
- Managed staff schedules and delegated tasks to optimize workflow.
- Trained new employees on company policies and customer service standards.
- Created positive work environment for employees and delivered exceptional customer service.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Delegated tasks appropriately amongst team members according to individual skillsets.
- Closing & Opening Procedures daily
Bartender
Eagle Tavern
Eagleby, QLD
08.2022 - 09.2024
- Adhered to state regulations regarding serving alcohol responsibly.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Developed good working relationships with fellow employees through effective communication.
- Poured wine, beer and cocktails for patrons.
- Worked opening & closing shifts with extensive knowledge in the duties required for each shift
- Remained calm and poised during busy periods, promoting great customer service to guests.
Bar Attendant and Bottleshop Attendant
Pimpama Tavern
Pimpama, QLD
04.2020 - 08.2023
- Worked with other bartenders to create creative drinks for happy hours or seasonal menus.
- Worked closing & opening shifts.
- Placed orders for spirits, beer and liquor at start of each shift to maintain bar inventory.
- Stocked shelves with liquor, beer, wine, mixers, ice, napkins, straws, glassware as needed.
Department Manager
Coles Supermarkets
Benowa, QLD
09.2019 - 10.2023
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Conducted performance evaluations, providing constructive feedback and setting objectives.
- Worked closely with sales associates to complete tasks.
- Utilized technology and software for inventory management and sales reporting.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
Education
Diploma in Business -
01.2025
RSA/RSG -
01.2017
Cert III Hospitality -
UCSC
01.2016
Cert II Business -
UCSC
01.2016
Skills
- Writing
- Communication
- Analyzing
- Retail Management
- Business Management
- Supervision
- Developing strategies
- Executing strategies
- Mixology
- Strong multitasking
References
Roslyn Mccauley, Coles DM
0422099342
Shane Langham, Pimpama Manager
0426262681
Sasha Wainohu, Eagle Tavern DM
0422005366
Kylie Fitzgerald, Montauk Manager
0404191663
Jane Faagutu, Aldi Manager
(work experience)
0411848999
Timeline
Bar Duty Manager
Montauk Tavern
01.2025 - Current
Bartender
Eagle Tavern
08.2022 - 09.2024
Bar Attendant and Bottleshop Attendant
Pimpama Tavern
04.2020 - 08.2023
Department Manager
Coles Supermarkets
09.2019 - 10.2023
Diploma in Business -
RSA/RSG -
Cert III Hospitality -
UCSC
Cert II Business -
UCSC