Alexander Yong
Burwood,VIC
Summary
Reliable Support Worker focused on improving clients' lives through high-quality support and patient instruction. Proficient in life and social skills, helping and empowering clients integrate into community and live more robust lives. Creative and empathetic assistant with 5+ years of customer service and over 12 months experience building rapport with clients and developing social skills through incremental therapeutic strategies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Extended Families Australia
05.2022 - Current
- Support clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Promoted community integration by providing extensive physical, emotional and social support.
Kitchen Hand
Sushi Sushi Chadstone
11.2020 - 11.2023
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Food and Beverage Attendant
Vogue Ballroom
05.2021 - 03.2022
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Trained new staff members on company policies and procedures.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Customer Service Team Leader
KFC Chadstone
10.2016 - 01.2021
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Offering friendly and enthusiastic services, whilst managing a team in a fast-paced environment.
Volunteer Basketball Coach
Timberwolves Basketball Association
02.2015 - 07.2017
- Directed ambitious practice sessions to boost athletic abilities and teamwork for young players below 14 years.
- Prepared young athletes for special competitions and tournaments.
Volunteer Church Leader for Children
Crossway Baptist Church
01.2015 - 05.2016
- Offering engagement and friendliness for young children aged 2-3 years.
- Enforcing safety, and hygiene protocols and ensuring children are well looked after.
Education
Bachelor of Psychological Science - Psychology
Deakin University
Burwood, VIC07.2023
Skills
- Efficient in fast-paced environments
- Customer Relations
- Client Coping Mechanisms
- Individual Support Plans
- Client Requirements and Support
- Safety Management
- Conflict Resolution
- Interdisciplinary Care
Certification
- Responsible Service of Alcohol
- CPR Certificate -2022
- First Aid Certificate - 2022
- Working with Children Check
Languages
English
Native or Bilingual
Bahasa Indonesia/ Malaysia
Limited Working
Mandarin
Elementary
Japanese
Elementary
Timeline
Disability Support Worker
Extended Families Australia
05.2022 - Current
Food and Beverage Attendant
Vogue Ballroom
05.2021 - 03.2022
Kitchen Hand
Sushi Sushi Chadstone
11.2020 - 11.2023
Customer Service Team Leader
KFC Chadstone
10.2016 - 01.2021
Volunteer Basketball Coach
Timberwolves Basketball Association
02.2015 - 07.2017
Volunteer Church Leader for Children
Crossway Baptist Church
01.2015 - 05.2016
Bachelor of Psychological Science - Psychology
Deakin University
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