Alexandra Gale

• Manage day-to-day library operations, including shelving, cataloguing and processing resources.
• Maintain an organised, welcoming and engaging library environment.
• Assist students and staff with selecting appropriate books and resources.
• Maintain resources to ensure they are accessible and available.
• Manage the library budget and purchase books, resources, materials and games.
• Maintain student and staff records within Oliver library software.
• Train and assist staff with borrowing procedures and Oliver Library Software.
• Coordinate classroom library visits and bookings.
• Conduct read-aloud sessions for junior classes during library visits.
• Supervise recess and lunchtime activities.
• Facilitate Student Librarian program.
• Plan and create engaging displays.
• Assist with photocopier supplies/issues and submit monthly counter readings to Scope.

MultiLit/MacqLit Program:

• Facilitated small group scripted reading sessions to improve phonemic awareness, decoding skills and reading fluency.
• Maintained focused, inclusive, and supportive learning environments.
• Applied positive reinforcement and followed the 5-step plan for negative behaviors.
• Conducted on entry and progress testing.
• Scheduled group timetables to optimise learning sessions.
• Identified students requiring intervention through data analysis.
• Attended weekly collaboration meetings to track and monitor student progress.
• Organised and maintained records of student attendance, test results and other relevant data.
• Liaised with teachers and line managers.

Provided food services to students and staff whilst focusing on friendly customer service, and cooperative teamwork.

• Printed meal order reports (QuickCliq) and labelled bags.
• Assisted with all food preparation, cooking, and packaging according to daily menu.
• Communicated effectively with parents regarding menu options and dietary needs.
• Followed health and safety regulations during food preparation.
• Assisted Volunteers and trained new staff on kitchen procedures and safety protocols.
• Served students and staff quickly and efficiently while maintaining high standards of customer service.
• Managed cash transactions and handled Eftpos payments for customer purchases.
• Assisted the Canteen Manager with end of day bank reconciliation and stock orders.

• Delivered clerical and administrative support following department manual guidelines.
• Provided confidential customer focused service in person and via phone calls.
• Facilitated patient admissions and discharges with accuracy and timeliness.
• Tracked and maintained medical records through batching and preparation of digital documentation.
• Sorted and distributed daily mail promptly.
• Ensured all claims were sent to accounts for processing.
• Maintained and ordered stationary supplies.

Provided administrative support to the Outpatient Department:

• Intercepted telephone calls to manage inquiries and provide information.
• Actioned correspondence; emails and faxes.
• Received and actioned referrals.
• Processed patient admissions and discharges.
• Booked appointments across various clinics for both residential and visiting specialist services.
• Facilitated communication among clinicians, nursing staff, patients and clerical staff to ensure smooth operations in the department.
• Trained and upskilled new staff members to enhance team capability and service delivery.
• Received, tracked and maintained medical records.
• Ensured accurate batching and preparation of digital records for efficient access of digital medical records.
• Sent and received mail.

• Liaised with staff and patients to accurately identify ineligible, compensable and private patients; to maximise hospital revenue via various revenue enhancement initiatives.
• Processed health fund coverage checks to ensure coverage of services.
• Quoted estimated out-of-pocket costs for Medicare ineligible patients, facilitating informed financial decisions.
• Advised patients on their rights and entitlements as a private patient.
• Resolved admission errors, ensuring accurate patient records and adherence to hospital compliance protocols.
• Prepared Arrangement A paperwork; ensured forms were signed & sent to finance.
• Ensured private patient paperwork was correctly signed and sent to finance
• Pre-admitted private maternity and dental patients.
• Performed clerical duties such as filing paperwork, data entry and updating patient information in the electronic health record system.
• Provided access to interpreter services and financial information for patients with limited English skills.
• Ordered and maintained supplies/products for private patient packs and liaised with private patients at ward level to ensure they received incentives.

Provided Administration/Reception services to internal and external customers whilst maintaining a helpful and courteous public profile.

• Performed telephonist duties; directed incoming calls to relevant personnel, recorded and relayed detailed messages for staff to ensure effective communication.
• Managed client bookings for crèche and medical services.
• Client billing; handled monetary collections and processed payments through EFTPOS.Completed banking, mail run, and server backups daily.
• Informed clients of available services within the building and alerting visitors, tenants and staff to current activities.
• Monitored and directed flow of clients, visitors, tenants, tradesmen and staff through the building.
• Sorted and filed documents systematically in compactus, establishing new files as necessary.
• Responded to queries and solved IT issues.
• Ordered stock/supplies and ensured stationery and amenity stock was effectively maintained.
• Collated statistics for FPWA (Family Planning WA), Well Women's Clinic and Sexual Health Clinic.
• Provided clerical support to medical staff and counsellors.
• Batched Medicare vouchers.
• Receipted, recorded and distributed x-ray and pathology results
• Liaised with AAPHC (Access to Aboriginal Primary Health Care) Manager and provided support to the AAPHC team.
• Performed photocopying and laminating duties.
• Collected and sorted incoming mail for distribution to relevant departments.

Provided assistance to the medical staff by:

• Ensuring the clinic was ready for use each day
• Cleaned and sterilised instruments used during clinic
• Received and distributed outgoing pathology to Mayne Health or PathWest.

• Coordinated daily administrative tasks in Day Surgery Unit including printing theatre lists, collating patient charts and files for preparation, scheduling follow-up appointments, and maintaining accurate and organised medical records.
• Liaised with medical, nursing/midwifery, support service, patients, visitors and other hospital staff to ensure effective functioning of the ward.
• Distributed diagnostic investigation results and other data to medical, nursing/midwifery staff and medical records
• Recorded and updated statistical data in the register to ensure accurate tracking.
• Maintained filing systems and stationary requirements for the ward.
• Waitlisted and booked children from OHCWA onto TMS and TOPAS for dental procedures.

Contributed to revenue growth through implementation of the Private Patient Revenue Project.

• Secured payments from overseas visitors.
• Managed private patient conversions to ensure seamless transitions into private care.
• Gathered & entered data from patients in relation to health insurance status.
• Ensured patients were given adequate private patient information thus able to make an informed decision.
• Ensured all admission documentation was complete & correct.
• Liaised with all levels of Prince of Wales Staff and health insurance providers.
• Finalised private patient accounts for timely submission to health fund.
• Produced & updated daily reports.

• Provided secretarial assistance to the Director of Nursing & Midwifery whilst efficiently navigating hospital-based computer software packages;
• Managed scheduling of appointments and meetings for the Director of Nursing & Midwifery.
• Handled incoming and outgoing calls, directing inquiries to appropriate personnel.
• Managed mailing and filing systems to maintain accurate records and efficient communication.

Covered sick & annual leave for Ward Clerks in the areas of:

• Booking Office
• Operating Theatres
• Day Surgery
• Various Wards (i.e., Ward 3, 4 & 5)

• Booked patients for surgery using hospital-based computer programs (ATS & ORMIS).
• Liaised with all levels of staff.
• Organised surgery dates for patients in conjunction with Clinicians.
• Answered & directed internal & external telephone enquiries.
• Processed (faxed or filed) 'Recommendation For Admission' forms upon arrival.
• Provided occasional relief to cover the front desk reception area of the Admissions office.
• Answered telephone enquiries.
• Admited & Discharged patients.

• Covered multiple hospital areas during staff absences, ensuring continuous support for patient care.
• Adapted quickly to new tasks across various hospital settings, showcasing initiative and flexibility in dynamic environments.
• Utilised diverse skills and demonstrated competency in various hospital computer systems to streamline clerical processes.
• Booked Clients into the Outpatient Booking System.
• Handling the clerical aspect of client care in the ward setting.

• Demonstrated versatility across multiple sections of medical records; Combining & Record Retrieval for clinics.
• Assisted in Medico-Legal reception area during peak times.
• Managed filing and addressed telephone enquiries efficiently.
• Acquired and applied computer software programs such as ATS, PMI, Medical Record Tracking System & Outpatient Booking System.

Provided front desk support, which involved:

• Coordinated patient bookings into Emergency Department using PMI, ATS & EDIS systems to ensure efficient patient flow.
• Managed telephone enquiries, providing accurate information and directing calls to appropriate departments.
• Executed clerical tasks to maintain smooth office operations, supporting overall departmental efficiency.

• Assisted customers in various sections throughout the store; Cosmetics, Ladies Wear & Ladies Accessories.
• Maintained stock levels and replenished shelves regularly.
• Helped customers find specific products, answered questions, and offered product advice.
• Provided excellent customer service to clients in person and over the phone.
• Maintained cleanliness of the sales floor area at all times.