Alexandra Santos
Seville,VIC
Summary
Hardworking Disability Support Worker dedicated to comprehensive, compassionate and individualised patient care. Manages appointments and medication, assists with bathing and grooming and maintains tidy environments.
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team and individual goals. Comprehensive knowledge of social service programs and community resources. Skilled at identifying needs and developing effective plans of action to provide intervention and assistance. Possesses strong organisational, interpersonal and communication skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Melba Support Services
08.2005 - Current
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Maintained accurate records of client progress, adjusting support strategies as needed to maximize outcomes.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
Disability Supervisor
Melba Support Services
10.2018 - 02.2021
- Have taken on acting role of Outcome Lead/Supervisor 5 times over the period of Oct 2018 - Feb 2021 for two residential facilities.
- Responsible for day to day operations of residential facility and staffing team.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Roster management for house staff.
- Enhanced client satisfaction by implementing personalized care plans and regularly monitoring progress.
Education
VCE -
Rosanna East High
Rosanna11.1991
Skills
- Progress Documentation
- Personal Care
- Recreational Activities
- Family liaison
- Problem-Solving
- Daily living assistance
Certification
First Aid Level 2 with St John
CPR Refresher with Life Saving Victoria
Food Safety for Disability Support Workers
Enteral Feeding Management (PEG)
Supporting Effective Communication
Infection Control for Disability Support Workers
Fire Safety Induction Program
Manual Handling for Disability Support Workers
Medication Administration
Hobbies
- Travelling
- Reading
- Camping
- Socialising
References
Marcia Callanan: Disability Support Worker at Melba - 0409 102 183 (work colleague)
Katia Harvie: Former Outcome Lead at Melba - 0409 385 094
Katherine Ward: NDIS Submission & Funding Coordinator at Melba - 0428 008 672 (former work colleague)
Timeline
Disability Supervisor
Melba Support Services
10.2018 - 02.2021
Disability Support Worker
Melba Support Services
08.2005 - Current
VCE -
Rosanna East High
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