Summary
Overview
Work History
Education
Skills
Passionstatement
Securitychecks
Volunteer Experience
Languages
Timeline
Generic

BETHLEHEM MULATE

Mambourin,VIC

Summary

Supportive, confident, and positive role model with a passion for making a difference. Compassionate and self-motivated professional with excellent interpersonal and communication skills. A highly-motivated Youth Worker and client service provider with experience across various industries, seeking to leverage and consolidate knowledge and achievements to further develop professional skills in the community service sector. Dedicated and empathetic Disability Support Worker with a proven track record of providing compassionate care and advocacy for individuals with disabilities. Seeking a challenging position where I can leverage my skills and experience to enhance the quality of life and promote independence for those in need. Dual-identity (Ethiopian-New Zealander), fluent in both Ethiopian and English languages. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Willingness to take on added responsibilities to meet team goals. Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences.

Overview

17
17
years of professional experience

Work History

Disability Support Worker

Tender Loving Care
06.2024 - Current
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
  • Maintained detailed records of patient progress, documentation of services and case notes.

Disability Support Worker

Sunny Pine Home Care
08.2022 - Current
  • Provided direct assistance with daily living activities, including personal hygiene, meal preparation, medication management, and transportation
  • Supported residents with intellectual and developmental disabilities in a residential setting, implementing behaviour management strategies and fostering socialization techniques
  • Documented client progress, behaviours, and incidents in compliance with organizational policies and regulatory requirements.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Kept accurate records for client files and handled related paperwork.
  • Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.

Social Support and Domestic Assistance

Hireup
01.2022 - Current
  • Provided social support and domestic assistance to individuals with disabilities, fostering independence and well-being
  • Utilized excellent interpersonal and communication skills to establish rapport and trust with clients and their families
  • Provided social support and domestic.

2IC (Second in Charge)

Coles
01.2010 - Current
  • Demonstrated leadership through supervision of extensive staff, opening and closing the supermarket, and handling cash reconciliation
  • Managed day-to-day operations to ensure smooth functioning of the store.

Customer Service

Priceline Pharmacy
01.2013 - 01.2022
  • Provided excellent customer care, product suggestions, and pharmacist referrals
  • Managed complex communication difficulties and addressed conflicts effectively
  • Handled stock management and merchandise organization.

Administrative Manager

Fresh Student Media
01.2019 - 01.2020
  • Assisted with business planning, goal setting, and supervision of administrative personnel
  • Hired, trained, and evaluated employees, communicated job expectations, and appraised job results.

Hairdressing Assistant & Receptionist

Paris Hair Design & Hair Port Lynn (NZ)
01.2008 - 01.2010
  • Assisted with hair washing, cutting, shaping, cleaning, and workspace organization
  • Managed appointments, payments, and customer inquiries.

Education

Diploma of Early Childhood And Education -

Victoria University (In-Progress)
Melbourne, VIC

Certificate IV - Mental Health Services

Victoria University
Melbourne, VIC
01.2025

Diploma of Youth Work -

Victoria University
Melbourne, VIC
01.2018

Certificate IV in Youth Work -

Victoria University
Melbourne, VIC
01.2016

Hairdressing Certificate -

Cut Above Academic (Auckland-NZ)
01.2009

Skills

  • Excellent communication and interpersonal skills
  • Proficient in administration and youth work
  • Technology understanding
  • Team Player
  • Interpersonal skills
  • Flexibility and adaptability in diverse environments
  • Strong understanding of technology
  • Creative and motivational mindset
  • Experience in management and leadership roles
  • Honesty, reliability, and teamwork mentality
  • Hands-on learning and problem-solving abilities
  • Independent Living Support
  • Relationship Building
  • Disability Awareness
  • Documentation skills
  • Documentation And Reporting
  • Client Confidentiality
  • Incident Reports
  • Health and safety
  • Daily Living Requirements
  • Individual Support Plans
  • Creative Thinking
  • Risk Assessments
  • Emotional Support
  • Team Leadership
  • Social Skills Development
  • Safety Management
  • Personal Growth Support
  • Client Transportation
  • Medication organization
  • Progress Documentation
  • Lifestyle Support
  • Respite Care
  • Positive Reinforcement
  • Multicultural Sensitivity
  • Life Skills Training
  • Youth Services
  • Decision-Making
  • Documentation and Recordkeeping
  • Assessing needs
  • Progress Monitoring
  • Managing records
  • Heartsaver First Aid CPR AED (First Aid CPR AED)
  • Medical Records
  • Housekeeping and meal preparation
  • Behavior Support Plans

Passionstatement

I am passionate about making a positive difference in the lives of individuals with disabilities and am committed to providing high-quality care and support. Thank you for considering my application.

Securitychecks

  • Current police check
  • Current working with children’s check-Employee
  • Current First Aid and CPR Certificate
  • Current NDIS worker screening check
  • NDIS Worker Orientation Module Certificate
  • Infection control Certificate

Volunteer Experience

  • Edmund Rice Community and Refugee Service, 60, Mentored and tutored young people from refugee and disadvantaged backgrounds, provided sensitive treatment and creative solutions to educational needs
  • C-Collective, Volunteered to facilitate constructive trauma healing among young people through creative and entrepreneurial experiences

Languages

English
Native or Bilingual
Ethiopian
Native or Bilingual

Timeline

Disability Support Worker

Tender Loving Care
06.2024 - Current

Disability Support Worker

Sunny Pine Home Care
08.2022 - Current

Social Support and Domestic Assistance

Hireup
01.2022 - Current

Administrative Manager

Fresh Student Media
01.2019 - 01.2020

Customer Service

Priceline Pharmacy
01.2013 - 01.2022

2IC (Second in Charge)

Coles
01.2010 - Current

Hairdressing Assistant & Receptionist

Paris Hair Design & Hair Port Lynn (NZ)
01.2008 - 01.2010

Diploma of Early Childhood And Education -

Victoria University (In-Progress)

Certificate IV - Mental Health Services

Victoria University

Diploma of Youth Work -

Victoria University

Certificate IV in Youth Work -

Victoria University

Hairdressing Certificate -

Cut Above Academic (Auckland-NZ)
BETHLEHEM MULATE