Alexia Stojanovic
Perth
Summary
I am a highly motivated individual looking to further develop my career in new areas of work. With over four years of experience in retail, I have developed strong customer service and communication skills, and I am now eager to apply these abilities in a reception role where I can continue learning and growing professionally.
I am reliable, able to work both independently and as part of a team, and I pride myself on providing excellent service while contributing positive ideas and solutions. I am enthusiastic, approachable, and would greatly value the opportunity to build a career in this field.
Overview
9
9
years of professional experience
2026
2026
years of post-secondary education
Work History
Beauty Therapist
Silk laser clinic
Perth
10.2024 - Current
- Administered a variety of beauty treatments, including facials and waxing services.
- Maintained cleanliness and organization of treatment rooms and equipment.
- Educated clients on skincare products and post-treatment care routines.
- Collaborated with team members to enhance customer service experiences.
- Followed safety protocols to ensure a hygienic treatment environment.
- Participated in training sessions to stay updated on beauty techniques and trends.
- Developed relationships with existing customers through providing excellent service standards whilst promoting additional services and products available in the salon.
- Kept up-to-date with new techniques in the beauty industry by attending training courses.
- Managed reception area duties such as answering phone calls and dealing with queries from potential customers.
- Conducted pre-treatment consultations to assess client's needs and provide relevant information regarding available options.
Sales Assistant
Lovisa
Perth
07.2024 - 10.2024
- Assisted customers with product selection and styling recommendations.
- Maintained merchandise presentation to align with store standards.
- Processed sales transactions accurately using POS systems.
- Supported inventory management by restocking and organizing products.
- Collaborated with team members to enhance customer service experiences.
- Handled customer inquiries and resolved issues promptly and professionally.
- Participated in team meetings to discuss sales strategies and initiatives.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided assistance with product selection.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained cleanliness of the sales floor area at all times.
- Accepted and completed cash, check and credit card payments.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
Beauty Therapist
Parlour Beautique
Perth
09.2023 - 01.2024
Beauty Therapist
Essential beauty
Perth
03.2023 - 09.2023
Junior Retail Assistant
Kmart Joondalup
Perth
02.2017 - 03.2021
- Assisted customers with product selection and inquiries.
- Organized merchandise displays to enhance store aesthetics.
- Maintained stock levels and replenished shelves as needed.
- Collaborated with team members to ensure smooth operations.
- Adhered to safety protocols while handling products and equipment.
- Provided support during store promotions and events.
- Resolved customer complaints with professionalism and empathy.
- Assisted customers with product selection and purchase decisions.
- Ensured customer satisfaction by providing helpful, courteous service.
Education
Joseph Banks Secondary College
Perth , WaDiploma Of Beauty Therapy - Beauty Therapy
North Metropolitan Tafe Joondalup
01.2021 - 12.2022
Skills
- Hygiene practices
- Problem solving
- Time management
- Adaptability
- Attention to detail
- Safety compliance
- Sales and upselling
- Empathy and patience
- Sales closing
- Taking phone calls
- Rebooking clients and rescheduling
- Answering emails
- Making sure all paperwork is up to date
- Organization and multitasking
References
References available upon request.
Timeline
Beauty Therapist
Silk laser clinic
10.2024 - Current
Sales Assistant
Lovisa
07.2024 - 10.2024
Beauty Therapist
Parlour Beautique
09.2023 - 01.2024
Beauty Therapist
Essential beauty
03.2023 - 09.2023
Diploma Of Beauty Therapy - Beauty Therapy
North Metropolitan Tafe Joondalup
01.2021 - 12.2022
Junior Retail Assistant
Kmart Joondalup
02.2017 - 03.2021
Joseph Banks Secondary College