Quang Vinh (Alex) Luu
Mascot
Summary
Bachelor of Business Finance Major with hands-on experience in customer service and financial processes. As a Peer Mentor, I honed my communication and problem-solving skills while guiding and supporting mentees. Committed to delivering a seamless end-to-end customer experience, I'm eager to apply my financial expertise and strong customer-centric approach to excel as a Personal Banking Consultant at HSBC.
Overview
1
1
year of professional experience
Work History
Company Secretarial Administrator
Patricia Holdings
04.2023 - 10.2023
- Prepared legal documentation, including company registrations, trust deeds, and ABN/TFN/Business Name applications on behalf of clients. Process approximately 5 orders every working day.
- Managed financial processes, including invoicing, stamp duty processing, and reconciliation
- Coordinated mail duties, courier bookings, and general administrative tasks
- Contributed to business improvement projects through research, marketing support, and other business functions.
Student Centre Assistant
UTS College
01.2023 - Current
- Provided exceptional customer service to International and Domestic students, addressing inquiries and offering accurate advice related to UTS College programs and services
- Managed various student-related processes, including study plan changes, enrolment assistance, and tuition fee queries
- Supported ITDS by assisting students in setting up UTS College accounts and using printing machines
- Addressed diverse student queries, from finding subject outlines in CANVAS to submitting medical certificates.
Peer Mentor
UTS College
02.2023 - Current
- Demonstrated and promoted appropriate behavior for mentees to emulate, enhancing their communication and organizational skills
- Designed and facilitated tailored learning experiences to support mentees' personal and academic growth
- Adopted positive and encouraging approach to help mentees build self-esteem, confidence, and empathy
- Strengthened conflict resolution and leadership skills through mentorship responsibilities.
Education
Bachelor of Business - Finance Major
UTS
15 Broadway, Ultimo NSW 2007Diploma of Business -
UTS College
Haymarket, NSW01.2023
Skills
- Customer Service Excellence
- Problem-Solving
- Attention to Detail
- Effective Communication
- Microsoft Office Proficiency
- Team Collaboration
Languages
English
Vietnamese
Timeline
Company Secretarial Administrator
Patricia Holdings
04.2023 - 10.2023
Peer Mentor
UTS College
02.2023 - Current
Student Centre Assistant
UTS College
01.2023 - Current
Bachelor of Business - Finance Major
UTS
Diploma of Business -
UTS College
Similar Profiles
Hong Linh- Winnie LeHong Linh- Winnie Le
Company Secretarial- Senior Officer at Patricia HoldingsCompany Secretarial- Senior Officer at Patricia Holdings
Minh Anh (Jane) TranMinh Anh (Jane) Tran
Company Secretarial Administrator at Patricia HoldingsCompany Secretarial Administrator at Patricia Holdings
Arianna NicholsArianna Nichols
Dog Daycare Attendant at Patricia OvadiaDog Daycare Attendant at Patricia Ovadia