Alfonso Exposito

Addressing customer inquiries ranging from straightforward to intricate and multifaceted concerns. Managing interactions with approximately 50 diverse customers daily while diligently pursuing exceptional outcomes for each individual.

Overseeing a polling station in NSW to safeguard the integrity of the referendum process. Commencing the day with an initial team meeting, delivering essential training to ensure adherence to proper procedures, and subsequently supervising team performance throughout the day to attain exceptional results.

Directed a team of field officers to effectively enumerate the population within my designated region. Offered essential training and guidance to the assigned field officers while coordinating the enumeration process for residents in various establishments, including aged care facilities, hotels, boarding houses, and other short-term facilities. Implemented contingency measures as the Census took place during the dynamic Covid-19 period with evolving Government protocols. Our final enumeration result surpassed the national average.

• Recruiting and training staff
• Marketing and promotions
• Customer Service including dispute handling
• Achieved great success here
• In 2018, The Li River Resort was ranked the #1 Small Hotel in China by TripAdvisor
• Problem solving
• Improvement planning

• Directed operational responsibilities for multiple countries including China, Japan, Mongolia, Pakistan, and Uzbekistan for the British-based travel company, The Imaginative Traveller.
• Managed and trained between 15 to 20 tour leaders based on seasonal demands across the designated destinations.
• Allocated tour leaders to specific tours, arranging necessary transportation such as international/domestic flights or train tickets.
• Selected experienced individuals for tour leadership and local operators in various cities and towns to ensure high-quality services including hotel bookings, transportation, and guides.
• Ensured meticulous planning and execution of accommodations, transportation, and logistical details for each tour.
• Implemented modifications or developed new tours based on guest and tour leader feedback or head office requests, compiling comprehensive reports for each tour, focusing on safety, potential risks, and necessary procedures in case of incidents.
• Provided detailed and accurate costings for each trip, enabling the head office to set the sale price, working with various currencies.
• Delivered monthly and yearly accounts to the head office, ensuring tours operated within expected costings to maintain the company's profitability.
• Submitted comprehensive reports on each tour leader's performance to the head office.

• Successfully led tours in multiple countries including Turkey, China, Egypt, Jordan, Israel, Japan, and Pakistan, ensuring an enriching and safe experience for travellers.
• Emphasized comprehensive knowledge acquisition encompassing language skills, cultural understanding, historical insights, and local norms while also acquiring in-depth knowledge of contingency options in case of unforeseen incidents.
• Maintained current first aid qualifications, prioritizing the safety and well-being of tour participants.
• Provided guests with informed guidance on areas of enjoyment while vigilantly cautioning them about potential risks or hazards during their travel experience.

• Orchestrating strategic plans for significant repairs, upgrades, and routine maintenance to ensure equipment longevity.
• Prioritizing safety measures and cost-effective solutions for seamless future equipment operations.
• Delivering training and support to operations and maintenance staff to optimize their capabilities.
• Strategizing and mapping out future upgrades and enhancements for continued efficiency.
• Creating and upholding comprehensive documentation to aid all personnel involved with the equipment, ensuring streamlined operations.