Thomas Owen
Dubbo,NSW
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude, and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Control Centre Officer & Community First Responder
NSW
04.2022 - 10.2023
- My main responsibilities were Answering of 000 and non-emergency calls to NSW Ambulance using internal systems to communicate jobs to other Emergency Service agencies.
- The main part of my role was dealing with 000 calls state-wide. I would locate the emergency, triage the call and then provide any relevant information to the caller/patient prior to Paramedics arrival on scene, all whilst providing a calm and reassuring voice to the caller.
- I would also guide callers through pre arrival instructions, including CPR, childbirth including delivery and EpiPen administration, all while encouraging and reassuring the caller whilst waiting for paramedics to arrive on scene
- I also trained to become a Community First Responder, gaining a Certificate II in Medical Service First Response. I was part of a team that provided emergency medical support to the community for Priority 1 calls, whilst awaiting Paramedics to arrive on scene.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Sales Assistant
Highgrove Bathrooms
07.2021 - 03.2022
- My main responsibilities were the selling and designing of bathrooms for to retail and commercial clients, as well as stock control, completion of orders and the ordering of stock alongside the Store Manager
- I went from Casual to Full Time within two months, and was given more responsibilities to complete whilst the Store Manager was away.
- Fielded customer questions to share information about products, availability, and pricing, with the focus on upselling where possible.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Assisted customers with prompt and polite support in-person and via telephone.
Store Manager
Mobile Fone Doctor
06.2018 - 07.2021
- Day to Day running of the store, including managing a team of 6 team members, dealing with customers and complex repair enquires, and managing the company's website and Social Media Marketing
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Admin Support & Assistant to Director
Greensquares Products LTD
01.2014 - 05.2018
- Administrative duties for three showrooms across the U.K, which included supporting Sales Team members, processing sales documentation including the ordering of relevant materials, liaising with clients throughout the process, through to Invoicing and Archiving where relevant
- I reported directly to both the Sales Director and the Managing Director, where I was responsible for forecasting Sales Revenue using Sage 100, and multiple other internal systems including SalesForce
- I was also responsible for creating and managing excel sheets for sales, warehousing and other internal processes.
- Prepared presentations for senior-level staff with attention to detail.
- Assisted manager in all aspects of business operations.
- Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimise schedules.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Volunteered to help with special projects of varying degrees of complexity.
Store Manager
O2 Telecommunications
08.2010 - 01.2014
- I started working as an Sales advisor, before being promoted to Assistant Manager for a small store, managing a team of eight team members.
- I was then promoted to temporary Store Manager for three Months, before being promoted to Store Manager of the Largest Store in the Territory, managing twenty three team members after my Sales Performance and building the team to a high performing team.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
High School Diploma -
Bryntirion Comprehensive School
Bridgend, Wales. U.K.06.2010
Skills
- Coordinate Events
- Verbal and Written Communication
- Records Management Systems
- Inventory Management
- Punctual and Dependable
- Excel Spreadsheets
- PC Proficiency
- Back Office Operations
- Meeting Minutes
- Logistics Understanding
- Critical Thinking
- Analytical and Critical Thinking
Certification
- Certified Emergency Medical First Responder, NSW Ambulance
Volunteering
Since 2019, I have dedicated a large amount of my personal time to Volunteering with Emergency Services including NSW SES, NSW RFS, NSW VRA and Ambulance Service of NSW, gaining me a large understanding of the Emergency Service industry within New South Wales, whilst gaining a range of experiences and skills.
I enjoy being able to give something back to the community, be part of a team of link-minded people, and gain new skills.
Timeline
Control Centre Officer & Community First Responder
NSW
04.2022 - 10.2023
Sales Assistant
Highgrove Bathrooms
07.2021 - 03.2022
Store Manager
Mobile Fone Doctor
06.2018 - 07.2021
Sales Admin Support & Assistant to Director
Greensquares Products LTD
01.2014 - 05.2018
Store Manager
O2 Telecommunications
08.2010 - 01.2014
High School Diploma -
Bryntirion Comprehensive School
- Certified Emergency Medical First Responder, NSW Ambulance
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