Ali Foley-Crawford
Coolamon,NSW
Summary
Dedicated and adaptable professional with experience across disability support, Youth support, payroll administration, and customer service. Skilled in building strong relationships, overcoming barriers, and supporting individuals to achieve their goals. Highly organised with proven ability to manage competing priorities, maintain accurate documentation, and deliver excellent service. Currently completing a Diploma of Community Services and eager to apply my skills to help clients achieve meaningful and sustainable employment outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
TTW Employment Consultant
OCTEC
Wagga Wagga, NSW
11.2025 - Current
- Facilitated job placements through tailored career counseling and support services.
- Developed personalized employment plans to address individual client needs and goals.
- Coordinated workshops to enhance job readiness skills among diverse client groups.
- Conducted assessments to identify client strengths and barriers, facilitating targeted support strategies.
- Coordinated with community resources to facilitate client access to essential services.
- Provided crisis intervention support, ensuring immediate safety and emotional stability for clients.
- Assessed needs of each client and recommended appropriate services and resources.
Bar Attendant/Waitress
Royal Tavern Coolamon
01.2015 - 01.2026
- Handled cash/EFT payments and performed open/close duties.
- Assisted with stock, orders, and function bookings.
- Maintained RSA and RCG compliance.
- Provided exceptional customer service in high-volume bar environment.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Trained new staff on operational procedures and customer interaction standards.
- Monitored compliance with health and safety regulations, maintaining a clean workspace.
- Developed efficient workflow processes to enhance service speed during peak hours.
- Resolved customer complaints effectively, enhancing overall guest satisfaction.
- Collaborated with team members to create a positive and productive work atmosphere.
Youth Worker
Westhaven
Wagga Wagga, NSW
05.2024 - 01.2025
- Facilitated daily activities and structured programs for youth development and engagement.
- Implemented behavioral management strategies to promote positive social interactions among residents.
- Collaborated with multidisciplinary teams to create individualized care plans for youth.
- Monitored and documented resident progress, ensuring adherence to program guidelines and policies.
- Trained and mentored new staff on best practices in youth support and crisis intervention techniques.
- Maintained a safe living environment by enforcing house rules and addressing behavioral concerns promptly and effectively.
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
- Supported families through consistent communication about youth progress, offering guidance on additional resources available.
Disability Support Worker
Northcott
01.2024 - 01.2025
- Supported clients with daily living needs, appointments, and community participation.
- Delivered person-centred care, assisting clients to build independence and achieve personal goals.
- Accurately documented client health data and progress notes, reporting concerns to supervisors.
- Provided reliable transport and support for social inclusion activities.
Customer Service Assistant
Coolamon Foodworks
01.2023 - 11.2023
- Delivered excellent customer service in a busy retail environment.
- Handled cash and EFT transactions with accuracy and efficiency.
- Managed stock, general cleaning, and store presentation.
- Completed open/close duties and supported RSA compliance.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Resolved customer complaints efficiently, maintaining a positive store environment.
Bar Attendant
Coolamon Sport & Rec Club
01.2021 - 01.2023
- Delivered customer service in a fast-paced hospitality venue.
- Processed bar and gaming transactions in compliance with RSA and RCG.
- Managed stock, function bookings, and venue presentation.
- Supported team operations through flexible and reliable shift work.
Retail Assistant
The Base Warehouse
11.2021 - 03.2022
- Provided customer service during peak trade periods.
- Processed sales transactions and restocked inventory.
- Maintained store cleanliness and assisted with merchandising.
Aged Care Support Worker
Baptist Care
01.2019 - 01.2020
- Assisted elderly clients with daily living, appointments, and respite care.
- Provided safe transport, social inclusion, and companionship.
- Maintained accurate care documentation and reported concerns.
Education
Community Services - Diploma
VERTO
Skills
- Strong communication and relationship-building skills
- Proficient in administration, documentation, and compliance requirements
- Adaptable and creative problem-solving in diverse situations
- Excellent organizational and time-management abilities
- Technologically competent and quick to learn new systems
- Reliable, well-presented, and committed to professional standards
- Documentation skills
- Planning skills
- Role modelling
- Youth supervision
- Social skill development
Certification
- RSA/RCG
- First Aid
- CPR
- Drivers License
Timeline
TTW Employment Consultant
OCTEC
11.2025 - Current
Youth Worker
Westhaven
05.2024 - 01.2025
Disability Support Worker
Northcott
01.2024 - 01.2025
Customer Service Assistant
Coolamon Foodworks
01.2023 - 11.2023
Retail Assistant
The Base Warehouse
11.2021 - 03.2022
Bar Attendant
Coolamon Sport & Rec Club
01.2021 - 01.2023
Aged Care Support Worker
Baptist Care
01.2019 - 01.2020
Bar Attendant/Waitress
Royal Tavern Coolamon
01.2015 - 01.2026
Community Services - Diploma
VERTO
Additional Information
- Full driver's licence and reliable vehicle
- Knowledge of OH&S and food safety procedures
- Physically fit with understanding of safe lifting procedures