Summary
Overview
Work History
Education
Skills
Timeline
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Alice Mills

St Mary’s

Summary

Proven hospitality professional with experience at Maple on Main, adept in customer service management and team collaboration. Excelled in creating high-quality service environments, enhancing customer satisfaction, and streamlining operations. Skilled in cleaning and sanitizing, with a knack for problem-solving and relationship building, significantly improving team efficiency and guest rapport.

Overview

2
2
years of professional experience

Work History

Hospitality Worker

McDonald's
09.2024 - Current
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
  • Greeted guests with friendly and professional acknowledgment to build rapport.

Hospitality Worker

Maple on Main
02.2023 - 07.2023
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.

Education

Launceston Collage
Launceston, TAS

Skills

  • Cleaning and sanitizing
  • Reliability
  • Team collaboration
  • Problem-solving abilities
  • Phone and email etiquette
  • Customer service management
  • Task prioritization
  • Team building
  • Relationship building
  • Decision-making
  • Conflict resolution
  • Organizational skills
  • Hospitality services
  • Time management
  • Teamwork and collaboration
  • Problem-solving
  • Supply restocking

Timeline

Hospitality Worker

McDonald's
09.2024 - Current

Hospitality Worker

Maple on Main
02.2023 - 07.2023

Launceston Collage

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Alice Mills