Alice Sierens
Melbourne
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Future Students Representative
The University of Melbourne
09.2023 - Current
- Managing future students' enquiries using a consultative approach to help match their needs to relevant courses.
- Ability to apply sound judgement, be sensitive to individual circumstances, and maintain a high level of confidentiality.
- Actively identifying and implementing process and service improvements, ensuring currency of information and accuracy of knowledge resources.
- Undertaking project work and contributing to events for prospective students.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Managing 40+ incoming calls, while responding to emails and handling complex inquiries.
Cafe Supervisor
Porgies & Mr Jones
12.2022 - 09.2023
- Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
- Developed strong relationships with suppliers, ensuring timely deliveries and cost-effective purchasing of cafe essentials.
- Fostered a positive work culture by providing ongoing support, feedback, and recognition for staff achievements.
- Motivated a 10-member team to execute an exceptional level of service, leading to a 5% increase in repeat customers.
Volunteer Operations Officer
On The Ground International
08.2022 - 09.2022
- Assisted with special events and programs.
- Managed inventory, ensuring adequate supplies for all programs and activities.
- Represented the organisation positively and professionally while providing the community with much-needed services.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Volunteer Educator
New Western Acacias
07.2022 - 08.2022
- Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Brainstormed and implemented creative event concepts and themes.
- Maintained a well-organized filing system for easy access to student reports, improving overall efficiency.
Cafe Supervisor
La Bastide
06.2021 - 10.2021
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Grew cafe sales by 25% by effectively marketing business and improving customer relations strategies.
Education
Master of Arts - Politics And Geography
University of Glasgow
Glasgow, Scotland06.2021
Skills
- Customer Relations
- Records Management
- Goal-oriented mindset
- CRM software expertise
- Teamwork and Collaboration
- Excellent Communication
- Multitasking Abilities
- Analytical Thinking
Languages
English
Native or Bilingual
French
Native or Bilingual
Polish
Native or Bilingual
Dutch
Professional Working
Spanish
Professional Working
Timeline
Future Students Representative
The University of Melbourne
09.2023 - Current
Cafe Supervisor
Porgies & Mr Jones
12.2022 - 09.2023
Volunteer Operations Officer
On The Ground International
08.2022 - 09.2022
Volunteer Educator
New Western Acacias
07.2022 - 08.2022
Cafe Supervisor
La Bastide
06.2021 - 10.2021
Master of Arts - Politics And Geography
University of Glasgow
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