Alicia Bennetts
Winmalee,NSW
Summary
Experienced with organising, coordinating and managing volunteer's to support the community run canteen that services 1000+ customers each weekend. Utilises strong interpersonal skills and organisational abilities to ensure effective execution in volunteer coordination within my current role. Knowledge of local volunteer recruitment, training, retention and appreciation to build and maintain robust volunteer base.
Overview
2
2
years of professional experience
Work History
Canteen Manager
Springwood United Football Club
03.2023 - Current
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained a clean and safe environment, adhering to health department regulations and guidelines.
- Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
- Ensured timely food preparation by coordinating volunteer schedules effectively based on peak hours of operation.
- Oversaw food preparation and monitored safety protocols while catering to 1000+ customers each day.
- Coordinated catering services when required, working closely with event organizers to ensure smooth execution of functions while adhering to budget constraints.
- Resolved customer complaints promptly, maintaining strong relationships with patrons for repeat business.
- Purchased food and cultivated strong vendor relationships.
- Maximized quality assurance by completing frequent line checks.
- Managed and tracked volunteer hours and progress to support accurate documentation.
Crew Member
McDonalds
05.2023 - 11.2023
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
Education
Certificate - Food Safety Supervisor
NSW Food Authority
NSW12.2024
Certificate IV - Project Management
TAFE NSW
NSW06.2024
Skills
- Multitasking and organisation
- Clear communication
- Volunteer coordination
- Problem-solving
- Customer service
- Schedule coordination
Other
National Police Check
ID: 10220872
Result date: 20/01/2025
Timeline
Crew Member
McDonalds
05.2023 - 11.2023
Canteen Manager
Springwood United Football Club
03.2023 - Current
Certificate - Food Safety Supervisor
NSW Food Authority
Certificate IV - Project Management
TAFE NSW
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