Billie Napier
Mascot,NSW
Summary
Versatile hospitality professional with expertise in F&B management, administration, and support work, aiming to transition seamlessly into the role of Production Coordinator. Demonstrated success in dynamic environments, adept at multitasking and achieving outstanding outcomes. Enthusiastic about utilising my adaptable skill set and organisational acumen to enhance production processes and drive team achievements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Canteen Manager
Nick's School Canteen, Maroubra
10.2023 - Current
- Recruit, train, schedule, and supervise canteen staff.
- Oversee daily operations, including food preparation, serving, cashiering, and cleaning.
- Monitor inventory levels and place orders for food, beverages, and supplies as needed.
- Ensure compliance with health and safety regulations and food hygiene standards.
- Implement efficient workflow processes to optimise productivity and minimise waste.
- Implement initiatives to enhance customer satisfaction and loyalty.
- Monitor financial performance and identify areas for cost savings or revenue growth.
- Regularly review menu offerings and pricing to ensure profitability.
- Oversee maintenance activities to ensure cleanliness, safety, and functionality of the canteen.
- Liaise with vendors, stakeholders and Regulatory authorities
Bar / Gaming Attendant
The Doncaster Hotel, Kensington
06.2023 - Current
- Serve drinks and snacks to customers in a timely and friendly manner.
- Maintain cleanliness and organisation of the hotel areas.
- Prepare and serve beverages according to established recipes and standards.
- Handle cash transactions and operate the cash register / gaming machine terminals
- Check identification to ensure legal drinking age compliance.
- Monitor alcohol consumption and ensure responsible serving / gaming practices.
- Restock bar inventory and supplies as needed.
- Follow safety, security and sanitation guidelines.
- Provide excellent customer service and address any customer concerns or inquiries.
- Collaborate with other staff to maintain a smooth working environment.
Receptionist / Administration
Anytime Offices, Botany
06.2023 - 07.2023
- Welcome visitors and direct them to the appropriate person or department.
- Answer phone calls, take messages, and manage email correspondence.
- Maintain a tidy and organised reception area.
- Arranged repairs and coordinated office moves
- Assist with administrative tasks such as filing, photocopying, and data entry.
- Schedule appointments and manage calendars for the conference room calendar.
- Handle incoming and outgoing mail and deliveries.
- Provide general support to tenants as needed.
- Ensure a positive and professional experience for all visitors and callers.
Food And Beverage Attendant
Hamilton Island Enterprises, QLD
10.2022 - 05.2023
- Provided exceptional customer service by taking accurate food and beverage orders and delivering them in a timely manner
- Maintained a clean and organised dining area, including setting tables, clearing dishes, and wiping down surfaces
- Assisted in food preparation and presentation, ensuring all dishes met quality standards before being served to customers
- Knowledgeable about menu items, able to make recommendations and answer customer questions about ingredients and preparation methods
- Collaborated with kitchen staff and other team members to ensure smooth operation of the dining experience for guests
Support Worker
Home Sweet Home Nursing, Edgecliff
06.2022 - 10.2022
- Assist clients with daily living activities such as bathing, dressing, and meal preparation.
- Provide emotional support and companionship to clients.
- Assist with household tasks including cleaning, laundry, and grocery shopping.
- Escort clients to appointments, social outings, and recreational activities.
- Document client progress and report any concerns to supervisors.
- Collaborate with healthcare professionals to ensure clients' needs are met.
- Maintain a safe and supportive environment for clients at all times.
- Monitored individuals' behavior & addressed any challenging situations, by employing de-escalation strategies, and positive behavior management
Food And Beverage Attendant
Nick's School Canteen, Randwick
02.2022 - 10.2022
- Food Preparation, including large catering orders
- Food & Beverage Service
Food And Beverage Attendant
Panivore Cafe, Pagewood
09.2021 - 02.2022
- Food & Beverage preparation & service
- Order taking & payment processing
Party Host & Supervisor
Monkey Mania, Moore Park
07.2018 - 02.2022
- Coordinated, hosted & setup children's parties
- Conducted holiday workshops for children under 10.
- Organised various activities and games.
- Interacted with parents, managed times, and maintained schedules effectively.
- Ensured safety by remaining vigilant and proactive in accident and injury prevention.
Education
Higher School Certificate -
St Vincents College
Potts Point, NSWSkills
- Organisation: plan, multi-task, work calmly under pressure
- Innovation: find solutions to problems, deal with the unexpected
- Communication: work as a team, share information & collaborate
- Adaptability: understanding and effectively responding to changes or new challenges
Certification
Responsible Gambling Services Bondi Training Centre January 2024
Responsible Service Of Alcohol Express Online Training March 2022
Software
Microsoft Office Suite
Google Office Suite
Bepoz Point of Sale
Interests
- Travel
- Movies
Timeline
Canteen Manager
Nick's School Canteen, Maroubra
10.2023 - Current
Bar / Gaming Attendant
The Doncaster Hotel, Kensington
06.2023 - Current
Receptionist / Administration
Anytime Offices, Botany
06.2023 - 07.2023
Food And Beverage Attendant
Hamilton Island Enterprises, QLD
10.2022 - 05.2023
Support Worker
Home Sweet Home Nursing, Edgecliff
06.2022 - 10.2022
Food And Beverage Attendant
Nick's School Canteen, Randwick
02.2022 - 10.2022
Food And Beverage Attendant
Panivore Cafe, Pagewood
09.2021 - 02.2022
Party Host & Supervisor
Monkey Mania, Moore Park
07.2018 - 02.2022
Higher School Certificate -
St Vincents College
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