Alicia Casey
Melbourne,VIC
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Accomplished NDIS Support Worker with a proven track record in enhancing customer satisfaction through creative problem-solving and effective communication. Leveraged critical thinking and safety compliance at Nunawading Basketball Centre to streamline operations and improve processes.
Adept at team collaboration and skilled in proper food handling techniques, ensuring exceptional service delivery and operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
NDIS Support Worker
NDIS
Harkaway, Victoria
02.2023 - Current
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to difficult behavioural problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Referee Supervisor
Nunawading Basketball Centre
Burwood East, Victoria
02.2023 - Current
- Supervised venue operations during events, ensuring compliance with safety protocols.
- Developed efficient procedures for event setup and breakdown to ensure smooth operations during events.
- Resolved customer complaints quickly and efficiently while maintaining positive relationships.
- Identified areas for improvement within existing systems and processes.
Party Host and Cafe Staff
Flip Out Trampoline
Box Hill, Victoria
09.2023 - 01.2024
- Organized and facilitated engaging birthday parties for children and families.
- Operated coffee brewing equipment and ensured proper maintenance of tools.
- Prepared high-quality espresso beverages following standard recipes and techniques.
Canteen Employee
Yarra Hills Secondary College
Mooroolbark , Victoria
01.2023 - 05.2023
- Follow health codes related to proper food handling procedures during events such as keeping hot foods hot and cold foods cold until served to customers.
- Engaged customers to understand needs and recommend appropriate products.
Education
High School Diploma -
Vermont Secondary College
Vermont, VIC10-2022
Bachelor of Psychological Sciences - Majoring in Child And Family
Deakin University
Melbourne, VICSkills
- Communication skills
- Attention to detail
- Proper food handling techniques
- Team collaboration
- Critical thinking
- Experienced with people with a disability
- Safety compliance
Certification
- Responsible Serving of Alcohol Victoria
- Barista Coffee Masterclass Certificate
- Use Hygenic Practices of Food Safety Certificate
References
References available upon request.
Timeline
Party Host and Cafe Staff
Flip Out Trampoline
09.2023 - 01.2024
NDIS Support Worker
NDIS
02.2023 - Current
Referee Supervisor
Nunawading Basketball Centre
02.2023 - Current
Canteen Employee
Yarra Hills Secondary College
01.2023 - 05.2023
High School Diploma -
Vermont Secondary College
Bachelor of Psychological Sciences - Majoring in Child And Family
Deakin University
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