Mawadah alwan
Hampton Park,VIC
Summary
Motivated and customer-oriented professional with hands-on experience in customer service and administrative roles. Seeking a position as a Customer Service Officer where I can utilize my interpersonal skills, problem-solving abilities, and commitment to providing high-quality service to enhance the community’s experience.
Overview
4
4
years of professional experience
Work History
NDIS Support Worker
Future Beacons
01.2022 - 01.2025
- I offer individualised support to people with disabilities as a NDIS Support Worker to improve their independence and standard of living
- I collaborate with clients to create and carry out customised support plans, making sure that each person's objectives and preferences are prioritised in the provision of services
- My job entails helping with everyday life tasks like skill development, mobility assistance, personal care, and community involvement
- Along with helping clients access the services they need and comprehend their financing; I also assist them in navigating the NDIS system
- I assist customers in reaching their objectives and leading dignified and self-assured lives by creating an atmosphere that is courteous, caring, and empowering
- To provide thorough and all-encompassing treatment, I also keep accurate records, coordinate schedules, and work with families, medical professionals, and other stakeholders
Owner / Client Relations Specialist
Envy Cosmetics
01.2021 - 01.2023
- Launched and managed Envy Cosmetics, focusing on high-quality client service and customized beauty treatments
- Built a loyal client base through effective communication, personalized services, and attention to client needs
- Managed all aspects of business operations, including appointment scheduling, inventory management, and client follow-ups, ensuring seamless customer experience
- Developed and implemented marketing strategies to grow brand presence, attracting new clients through social media and community outreach
- Unfortunately, the business was impacted by a fire, demonstrating resilience and adaptability in handling business challenges
Café Manager
Bean Lab Café
01.2021 - 01.2022
- Managed daily café operations, including staff scheduling, inventory management, and vendor relations to ensure efficient workflow and quality service
- Provided exceptional customer service, resolving inquiries and issues promptly to maintain high customer satisfaction
- Supervised and trained team members on service standards, customer engagement, and operational procedures, fostering a collaborative work environment
- Oversaw cash handling, reconciliation, and daily financial reporting, ensuring accuracy and accountability
- Implemented customer feedback initiatives and adjusted services based on input, contributing to continuous service improvements
- Maintained compliance with health, safety, and sanitation regulations, upholding a safe and welcoming environment for both customers and staff
Sales Associate
Guess
01.2021 - 01.2022
- Provided friendly and efficient customer service, assisting customers with purchases and offering fashion advice
- Maintained a welcoming store environment by organizing merchandise and ensuring visual standards
- Accurately processed transactions and managed cash handling responsibilities
- Supported training for new employees and handled store opening/closing duties to ensure smooth operations
Education
Dental tech -
Holmesglen
certicate cosmetic beuty lash/brows -
vic beauty academy
EN NURSING -
HOLMESGLEN
Skills
- Customer Service Excellence
- Communication Skills
- Problem Solving
- Attention to Detail
- Time Management
- Organization
- Adaptability
- Initiative
- Technical Skills
Languages
Fluent in Arabic
Fluent in English
Basic Turkish
Basic Spanish
Timeline
NDIS Support Worker
Future Beacons
01.2022 - 01.2025
Owner / Client Relations Specialist
Envy Cosmetics
01.2021 - 01.2023
Café Manager
Bean Lab Café
01.2021 - 01.2022
Sales Associate
Guess
01.2021 - 01.2022
certicate cosmetic beuty lash/brows -
vic beauty academy
Dental tech -
Holmesglen
EN NURSING -
HOLMESGLEN
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