Lexi Cultrera
MELBOURNE,VIC
Summary
Compassionate and reliable professional with experience in both customer service and support work. Currently working in a fast-paced food service environment, I have developed strong communication skills, the ability to work under pressure, and a commitment to delivering positive customer experiences.
Alongside this, I provide support to a young girl, where I demonstrate patience, empathy, and a caring approach while assisting with daily activities and promoting her wellbeing. This experience has strengthened my ability to build trust, adapt to individual needs, and provide person-centred support.
I am passionate about helping others and am seeking to continue growing in the NDIS sector, where I can make a meaningful difference in people’s lives.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Youth Support Worker
NDIS
Chirnside Park, VIC
01.2025 - Current
- Facilitated youth development of life skills and attainment of personal goals.
- Partnered with families to create and implement tailored support plans.
- Connected youth with community resources to enhance support services.
- Educated youth on important health and safety practices.
Customer Service Representative
Poultry and Game
Chirnside Park, VIC
01.2024 - Current
- Facilitated product inquiries and order placements to enhance customer experience.
- Processed orders accurately using company software and systems.
- Maintained product knowledge to provide accurate information to customers.
- Collaborated with team members to streamline service processes, boosting customer satisfaction.
- Trained new staff on customer service protocols and systems usage.
- Resolved customer inquiries with accurate information on products and services, ensuring satisfaction.
Customer Service Representative
Hungrey Jacks
Chirnside Park, VIC
06.2022 - 01.2024
- Addressed customer issues with knowledgeable, friendly service to foster loyalty and satisfaction.
- Resolved customer complaints promptly to enhance overall customer satisfaction.
- Cultivated strong customer relationships to drive repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Mount Lilydale Mercy College
Lilydale, VIC10-2024
Bachelor of Arts - Psychology And Human Resources
Deakin University
Melbourne, VIC04-2026
Skills
- Youth mentoring
- Crisis intervention
- Youth supervision
- Community outreach
- Risk assessment
- Skill building
- Client home visits
- Mental health awareness
- Conflict resolution
- Emotional support
- Customer service
- Active listening
- Team collaboration
- Professionalism
- Attention to detail
- Life coaching techniques
Certification
Current Driver's License
Timeline
Youth Support Worker
NDIS
01.2025 - Current
Customer Service Representative
Poultry and Game
01.2024 - Current
Customer Service Representative
Hungrey Jacks
06.2022 - 01.2024
High School Diploma -
Mount Lilydale Mercy College
Bachelor of Arts - Psychology And Human Resources
Deakin University