Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alicia Elliott

Angle Vale,Australia

Summary

Courteous and efficient administration officer with strong customer service skills and experience in electronic medical records.

Overview

13
13
years of professional experience
1
1
Certification
2026
2026
years of post-secondary education

Work History

Administration Officer

BHFLHN - Gawler Accident & Emergency
07.2023 - Current
  • Provide exceptional customer service, addressing inquiries and assisting visitors.
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Perform patient registrations by accurately entering and verifying personal, medical and billing details including Medicare, Workcover and Motor Vehicle Accident claims.
  • Creating inpatient visits for transfers within the hospital
  • Assisting with out of hours administration to other departments within the hospital
  • Provide out of hours support to other hospitals with registrations, pre admissions and admissions.
  • Manage incoming calls and liaise with medical and administrative staff to pass on accurate messages and maintain smooth information flow.
  • Fax referrals to relevant providers and scan documents into patients' electronic files to maintain accurate and up to date records.

Medical Receptionist

Grand Medical Smithfield
01.2022 - 01.2023
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Answering high demand of phone calls efficiently, assisting enquiries, booking appointments.
  • Ensuring patient information is current and accurate.
  • Performed various administration tasks by filing, copying and faxing
  • Maintaining cleanliness and sanitation of the reception area to ensure a safe and welcoming environment
  • Maintaining cleanliness and stock levels in consulting rooms to support smooth clinical operations.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Supported patient care by scheduling appointments to accommodate urgent health needs.

Beauty Therapist- Essential Beauty

Munno Para & Gawler
01.2013 - 01.2022
  • Supported reception desk, managed appointment scheduling, phone enquiries and payments processing.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Performed a variety of beauty treatments while developing and maintaining a loyal client base.
  • Maintained clean, sanitised work areas, tools, and equipment to ensure hygiene and minimise health risks in a shared environment.
  • Mentored junior therapists by sharing knowledge about advanced techniques, enhancing team performance as a whole.

Support Worker - Disability

Hire Up
01.2022 - 2023
  • Assisted client with in home care, personal care and hygiene.
  • Transportation to and from school
  • Maintaining afterschool routine including homework and activities.
  • Identifying overstimulating environments, applying calming strategies, promoting independence and social support.
  • Developed strong rapport with client and family.
  • Collaborated with family members and other support workers enhancing the support network.

Education

Certificate III - Beauty Services

TAFE SA
01.2005

Certificate III - Individual Support

Australian Workplace Training
Elizabeth, SA

Skills

  • Strong professional interpersonal skills and empathy
  • Positive working relationships
  • Liaise effectively with staff
  • Administrative support
  • Proficient in multitasking under pressure
  • Adherence to patient confidentiality
  • Practiced respectful communication in sensitive contexts
  • Demonstrates respectful engagement with multicultural and diverse communities
  • Experienced in managing with difficult clients
  • Demonstrated ability to quickly learn new software
  • Proficient in electronic medical record management

Certification

  • Provide First Aid in an education and care setting - HLTAID012
  • Provide First Aid – HLTAID011
  • Provide Basic Emergency Life Support – HLTAID010
  • Provide Cardiopulmonary Resuscitation – HLTAID009
  • National Police Certificate
  • DHS Aged Care sector employment screening
  • DHS Working with children check
  • DHS Vulnerable Person Related Employment screening
  • DHS General employment probity screening
  • DHS NDIS Worker Check

Timeline

Administration Officer

BHFLHN - Gawler Accident & Emergency
07.2023 - Current

Medical Receptionist

Grand Medical Smithfield
01.2022 - 01.2023

Support Worker - Disability

Hire Up
01.2022 - 2023

Beauty Therapist- Essential Beauty

Munno Para & Gawler
01.2013 - 01.2022

Certificate III - Beauty Services

TAFE SA

Certificate III - Individual Support

Australian Workplace Training

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