Alicia Jamal
Adelaide,SA
Summary
Caring and compassionate Student Nurse well-versed in anatomy and physiology, nursing fundamentals and medical terminology. Responds to emergencies with grace and calm mentality. Demonstrated success in delivering superior care to multiple patients, balanced with high-volume task load.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Reception\ Admin
365 Days Medical Centre Para Hills
01.2021 - 10.2023
- Managed the reception area, including greeting patients and responding to telephone and in-person request and information
- Successfully managed information using clinical software, including sign-in patients, transferring patient records, faxing, scanning, and mailing
- Trained in multiple billing methods, including bulk billing, mixed billing, and private billing
- -Including allied health billing and work-cover
- Collaborated with team members to resolve complex redemption issues, ensuring client satisfaction.
- Effective in multi-tasking, answering customer calls and performing documentation task also
- Trained on Bp Premier software.
Guest service officer
SAPOL
01.2020 - 01.2021
- Providing a face-to-face contact to members of the public at Adelaide Airport
- Treating staff members are customers fairly and in accordance with the principles of equity, diversity, and equal opportunity
- Obtaining customer details and inputting data accurately and in a timely manner from a range of sources into various computer applications
- Answering customer queries and providing detailed information and guidance.
Hospitality
The Chicken Home
01.2015 - Current
- Manage large amounts of incoming calls
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Assisted in kitchen duties such as food preparation, cooking, washing dishes
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
Education
Bachelor of Nursing - Nursing
University of South Australia
Adelaide, SA10.2026
Diploma - Health
University of South Australia
Adelaide, SA11.2021
High School Diploma -
Pedare Christian College
Golden Grove, SA12.2020
Skills
- Critical Thinking
- Teamwork Abilities
- Organizational Skills
- Problem Solving
- Time Management
- Active Listening
- Effective Communication
- Decision Making
- Task Prioritization
- Conflict Resolution
References
- SAPOL, manager, Rabih Al-aware, 0404 463 703
- 365 Days medical center, supervisor, Deb Tia, 0478 019 436
- The Chicken Home, Boss, Faten Baraki, 0411 079 129
Certification
- Criminal history clearance
- DHS- Working with children check WWWC
- DHS NDIS/Disability Services Employment Screening
- Covid 19 Vaccination (+booster)
- Cardiopulmonary Resuscitation (CPR)
Availability
- Sunday- AVAILABLE
- Monday- AVAILABLE
- Tuesday- AVAILABLE
- Wednesday- AVAILABLE
- Thursday- AVAILABLE
- Friday- AVAILABLE
- Saturday- AVAILABLE
*available to work public holidays and after hours.
Timeline
Reception\ Admin
365 Days Medical Centre Para Hills
01.2021 - 10.2023
Guest service officer
SAPOL
01.2020 - 01.2021
Hospitality
The Chicken Home
01.2015 - Current
Bachelor of Nursing - Nursing
University of South Australia
Diploma - Health
University of South Australia
High School Diploma -
Pedare Christian College
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