Alicia McGrath
Gladstone,QLD
Summary
Compassionate professional in social work, adept at enhancing community support systems and empowering families and children through targeted interventions. Known for high productivity and efficiency in task completion, ensuring timely provision of services and resources. Possess specialized skills in case management, crisis intervention, and behavioral counseling. Excel in empathy, communication, and problem-solving, crucial for navigating complex family dynamics and school environments to foster positive outcomes.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Child Safety Officer
Queensland Government
Gladstone, QLD
05.2026 - Current
- Collaborated with families to develop support plans tailored to individual needs.
- Participated in multi-disciplinary team meetings to share insights and strategies for intervention.
- Attended court hearings related to child protection matters.
- Provided education on parenting skills, anger management, stress reduction techniques and effective communication strategies.
- Maintained accurate case records and documentation for compliance with government standards.
Warehouse Manager
Nutrien
Gladstone, QLD
12.2025 - 05.2026
- Managed inventory levels and organized stock for efficient warehouse operations.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Implemented quality control checks to maintain product standards during handling.
- Assisted in optimizing warehouse layout for improved workflow and space utilization.
- Generated warehouse shipping documents, packing lists and invoices.
Car Salesperson
Curtis Coast Automotive
Gladstone, QLD
01.2024 - 12.2025
- Guided customers in selecting vehicles tailored to their specific needs and preferences, which enhanced their buying experience.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Facilitated informed decision-making for customers regarding vehicles of interest, fostering trust and confidence in purchases.
- Partnered with the service department to swiftly resolve customer concerns, improving overall satisfaction.
- Provided follow-up customer service after a car sale was completed.
Residential Support Worker
Kanda
Gladstone, QLD
01.2023 - 01.2024
- Collaborated with team members to develop and implement individualized support plans that addressed specific resident needs.
- Provided emotional support to residents, fostering resilience and coping strategies during challenging periods.
- Assisted clients in developing social skills and maintaining relationships.
- Organized and facilitated leisure activities, enhancing residents' social engagement and wellbeing.
- Worked with residents to develop meal preparation and cleaning skills.
- Maintained accurate documentation of client progress and incidents consistently.
- Ensured that all policies and procedures were followed at all times.
Education
Bachelor of Science - Psychology
Central Queensland University
Rockhampton01-2020
Skills
- Child protection laws
- Case management
- Case documentation
- Family intervention
- Crisis intervention
- Multi-disciplinary collaboration
- Policy writing
- Child advocacy
- Community outreach
- Active listening
- Confidentiality adherence
Certification
- First Aid
- CPR
- Working With Children Check
- NDIS Check
Timeline
Child Safety Officer
Queensland Government
05.2026 - Current
Warehouse Manager
Nutrien
12.2025 - 05.2026
Car Salesperson
Curtis Coast Automotive
01.2024 - 12.2025
Residential Support Worker
Kanda
01.2023 - 01.2024
Bachelor of Science - Psychology
Central Queensland University