Summary
Overview
Work History
Education
Skills
References
Affiliations
Other
Timeline
Generic

Elisa Singh

Roma

Summary

A dedicated and driven professional with extensive experience gained within key roles in the areas of program management, stakeholder management, social work in clinical and community led organisation, child protection, community development, with a particular passion for working with community and Aboriginal and Torres Strait Islander peoples and communities. Focused upon delivering work of the highest professional standards to ensure best practices; appropriate services are provided that are aligned to defined community and client needs. Demonstrates working in multidisciplinary team, strong consultative skills and the ability to assess existing strategies and programmes to identify requirements for improvement and development.

Overview

28
28
years of professional experience

Work History

Child Safety Officer

Queensland Government - Department of Child Safety, Youth and Women
08.2018 - Current
  • Key Responsibilities:
  • - Information gathering and analysis at intake and investigation phases, using multi-dimensional approach.
  • - Planning, implementation and review of appropriate interventions, in conjunction with the supervisor, and where appropriate, an assigned co-worker.
  • - Preparing reports as required, based on extensive and accurate information gathering and analysis.
  • - Using existing professional practice tools and those which may from time to time be introduced by the Department of Child Safety, Youth, Women and Communities.
  • - Providing appropriate information to clients, professionals, colleagues and others in order to maximise good decision making processes.
  • - Participating in the processes of the Family Group Meeting (FGM) and those tasks which follow an FGM.
  • - Completing tasks associated with the Family and Youth Court, including preparing and presenting a range of reports for Court.
  • - Providing case management in conjunction with the supervisor and other relevant parties.
  • - Keeping factual and timely formal records through the use of computer based and other information systems.
  • Increased knowledge of child protection laws and regulations by attending professional development trainings and staying current on best practices.
  • Supported successful transitions for children entering foster care or other alternative placements when necessary for their safety.
  • Built excellent rapport and working relationship with community to build trust and improve upon communication.
  • Conducted investigations into reported cases of abuse or neglect, gathering evidence and interviewing all relevant parties.
  • Collaborated with multidisciplinary teams to develop comprehensive safety plans for at-risk children and families.

Senior Welfare Officer

Nauru Regional Processing Centre - offshore Australian immigration detention facility
12.2015 - 10.2017
  • Based in Nauru on FIFO three weeks on, three weeks off.
  • Managed caseloads effectively, prioritizing high-risk cases and maintaining accurate documentation for all clients.
  • Evaluated program effectiveness using established performance indicators, ensuring that goals were met or exceeded each fiscal year.

Care & Protection Social Worker Acting Supervisor

Care & Protection Social Worker Acting Supervisor for Child, Youth and Family (CYF)
02.2013 - 06.2014
  • Responsible for the effective and efficient delivery of service in accordance with relevant legislation, policies and business plan priorities.
  • Improved client access to community resources with thorough needs assessments and effective referral processes.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
  • Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
  • Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
  • Monitored clients' progress and adapted treatment plans to meet changing needs.

Social Worker

Care & Protection Social Worker Child, Youth and Family (CYF)
01.2011 - 01.2011
  • Based in Papakura, Auckland, New Zealand.
  • Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
  • Conducted home visits to assess living environment and facilitate access to necessary resources.
  • Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
  • Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
  • Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
  • Conducted comprehensive assessments for individuals and families to identify needs, leading to personalized intervention plans.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.

Social Worker

Whirinaki Child, Family and Youth Mental Health
01.2010 - 01.2010
  • Whirinaki (meaning to support) is a specialist mental health service for children and young people living in the Counties Manukau region. It provides support for children, young people and their families, helping them deal with emotional, mental and behavioral concerns.
  • Conducted home visits to assess living environment and facilitate access to necessary resources.
  • Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
  • Supported clients and families with empathy and compassion during difficult times.

Committee Member

Manukau Reducing Family Violence PIAC
01.2009 - 01.2010
  • Based in the Manukau City, Auckland, New Zealand.
  • Developed strong working relationships with other committees to foster collaboration across functional areas of responsibility.
  • Identified potential risks associated with proposed initiatives by conducting thorough risk assessments.
  • Served on [Number] college committees and acted as chair of [Type] Committee.

Counsellor

Gambling Helpline
01.2007 - 01.2008
  • Based in Greenlane, Auckland, New Zealand.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.

Director

Like Consultants
01.1997 - 12.2006

Night Auditors for the hotel do check in and check out balance hotel food and beverage

  • Planned and executed follow-up audits at appropriate intervals.

Education

Postgraduate - Health Science (including Youth Health, Family Counselling, Health Social Work and Research)

University of Auckland
Panmure Auckland
01.2011

Bachelor of Applied Social Work -

Manukau Institute of Technology
Otara Auckland New Zealand
2010

Skills

  • Critical thinking
  • Decision Making
  • Leadership
  • Advocacy
  • Counselling
  • Empathetic approach
  • Casework and case management
  • Case planning
  • Networking, liaising, negotiation, engagement
  • Active listening
  • Mentoring and supervising Social Work students in Child Protection
  • Child protection expertise
  • Excellent communication
  • Relationship building
  • Decision-making
  • Case report writing
  • Interpersonal skills
  • Analytical thinking
  • Report writing
  • Crisis management

References

Rebecca, Glasby, Senior Team Leader, 45783322, Roma Child Safety Service Centre, 95 Arthur Street, Roma, QLD, 4455

Affiliations

  • Australian Association of Social Workers (Registration Number 436813)
  • HERDSA Member Higher Education Research and Development

Other

  • Current Working with Children check (Blue Card) expires in 2021
  • Current New Zealand Passport

Timeline

Child Safety Officer

Queensland Government - Department of Child Safety, Youth and Women
08.2018 - Current

Senior Welfare Officer

Nauru Regional Processing Centre - offshore Australian immigration detention facility
12.2015 - 10.2017

Care & Protection Social Worker Acting Supervisor

Care & Protection Social Worker Acting Supervisor for Child, Youth and Family (CYF)
02.2013 - 06.2014

Social Worker

Care & Protection Social Worker Child, Youth and Family (CYF)
01.2011 - 01.2011

Social Worker

Whirinaki Child, Family and Youth Mental Health
01.2010 - 01.2010

Committee Member

Manukau Reducing Family Violence PIAC
01.2009 - 01.2010

Counsellor

Gambling Helpline
01.2007 - 01.2008

Director

Like Consultants
01.1997 - 12.2006

Postgraduate - Health Science (including Youth Health, Family Counselling, Health Social Work and Research)

University of Auckland

Bachelor of Applied Social Work -

Manukau Institute of Technology
Elisa Singh