Aliecia Hanson
Frankston North ,VIC
Summary
Hard-working and trustworthy Job Title prepared to contribute service-minded and dedicated attitude to dynamic Type service team. Expertly manages high-volume orders and completes assignments to meet customer demand and quality expectations.
Reliable Cafe Worker serving customer needs. Considered hardworking, punctual .
Well-rounded leader with talent for supervising employees and Skill. Swift problem solver with quick and effective solutions to wide array of issues.
Dedicated worker offering extensive history preparing salads, soup and sandwiches for customers.
Experienced Barista with wide range of coffee and tea knowledge. Successfully serves customers in high-traffic coffee shops. Superior customer service skills and commitment to product quality and operational efficiency.
Overview
16
16
years of professional experience
Work History
Cafe Allrounder
Wildness Cafe
Frankston , Vic
08.2021 - Current
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Trained new cafe workers in sales, customer service and safety.
- Assisted customers with product selection by answering questions about food ingredients and nutritional value.
- Notified management of product and supply shortages to reduce disruption in availability.
- Replenished products daily for optimal freshness and visibility.
- Oversaw training of more than Number team members.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Bakery/cafe Assistant
Doveton Bakery
Doveton, Vic
08.2012 - 12.2017
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Assisted up to Number customers per day with helpful attitude and positive approach.
- Washed dishes and sanitized prep area at end of each shift.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Operated commercial kitchen equipment and tools.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Kept cash drawer accurate with appropriate change and small bills to meet customer needs.
- Monitored food temperatures to comply with safety regulations.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Executed sandwich artistry duties with very low occurrence of errors.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Brewed coffee and tea and changed out drink station syrups.
- Prepared salads, soups and sandwiches for customers.
- Completed milkshakes and ice cream desserts for customers.
- Operated as full-service food provider in Type establishment by taking orders, preparing meals and collecting payments.
Customer Service Assistant
Boundary Rd Diner
Braeside, VIC
08.2006 - 08.2012
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Received and stored incoming supplies according to procedures.
- Greeted guests, promoted specials and took orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Prepared salads, soups and sandwiches for customers.
- Brewed coffee and tea and changed out drink station syrups.
Sandwich Hand/ Barista
Kishinev Cafe
South Melbourne , Vic
07.2004 - 08.2006
- Greeted guests, promoted specials and took orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
Receptionist Assistant
Stockdale Lego
Berwick, Vic
01.2003 - 06.2004
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Advanced Certificate Of Counselling - Counselling
Australian Online Courses
01.2016
Year 12 HSC -
Eden Marine High School
Eden, NSW12.2000
Skills
- Customer Relations
- Food and Beverage Service
- Order Processing
- Delegating Assignments and Task
- Safe Food Handling
- Teamwork and Collaboration
- Adaptability and Flexibility
- Time Management
- Employee Training and Supervision
- Kitchen Support
- Stocking and Replenishing
- Sandwich Artistry
- POS Systems
- Machine Cleaning and Maintenance
- Money Handling
- Attention to Detail
- Supply Ordering and Management
- Food Packaging and Labeling
- Customer Service
- Verbal and Written Communication
- Dependable and Cooperative
- Restaurant Operation
- Hospitality Management
- POS Terminal Operations
- Seating and Table Management
- High-Volume Environments
Timeline
Cafe Allrounder
Wildness Cafe
08.2021 - Current
Bakery/cafe Assistant
Doveton Bakery
08.2012 - 12.2017
Customer Service Assistant
Boundary Rd Diner
08.2006 - 08.2012
Sandwich Hand/ Barista
Kishinev Cafe
07.2004 - 08.2006
Receptionist Assistant
Stockdale Lego
01.2003 - 06.2004
Advanced Certificate Of Counselling - Counselling
Australian Online Courses
Year 12 HSC -
Eden Marine High School