Alina Zemtsova
Melbourne
Summary
Passionate and customer-focused visitor experience professional with a diverse background in arts, hospitality, and administration. Proven ability to create welcoming and memorable experiences in cultural and entertainment settings, including museums, galleries, and immersive events. Strong organizational and time-management skills, ensuring smooth operations and high levels of customer satisfaction. Dedicated to fostering meaningful interactions between audiences and art, making cultural spaces more accessible and enjoyable for all.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Visitor Experience Officer
Museum of Brisbane
12.2023 - 02.2025
- Extending a warm welcome to our visitors and delivering exceptional customer service.
- Assisting in all aspects of the Museum’s daily frontline operations, including admissions, ticketing, events and program delivery, delivering immersive and engaging experience to over 4500 visitors weekly.
- Conducting historical and art tours, running visitor activities (sometimes at after hours events).
- Maintaining the safety and security of visitors, exhibitions and the City Hall building.
- ensuring conditions of entry are adhered to.
- setting up and packing down activities and events.
Administration Assistant
The Moreton Club
09.2022 - 02.2025
- Acting as a point of contact for the members of the club via email, over the phone or in person.
- Coordinating Member and Guests services. Warmly greeting and acknowledging members and guests by name upon arrival, ensuring a welcoming atmosphere and promptly addressing inquiries or concerns.
- Managing administrative operations. Providing comprehensive administrative support to management, including preparing correspondence, reports, and documents, as well as handling confidential information with discretion.
- Maintaining effective communication with members and staff through email and phone, disseminating information promptly and accurately to ensure seamless operations.
- Handling financial processes. Processing invoices, tracking receipts, inputting expenses.
- Maintaining Office Systems and Records: Managed office supplies, maintained filing systems, and ensured the smooth operation of daily administrative functions, contributing to an organized and efficient workplace.
Front of House
Fever Up
11.2023 - 02.2025
- Front of House at multiple Fever Up events (Candlelight concerts, Ballet performances, NBA sports exhibition, Titanic historical exhibition, Dopamine land experience).
- Managing Guest Services and Inquiries. Acting as the primary point of contact for attendees, addressing questions and resolving issues promptly to ensure a seamless and enjoyable experience.
- Ensuring Compliance with Safety and Accessibility Standards. Monitoring event environments to guarantee adherence to health and safety regulations, and facilitating accessibility accommodations for all guests.
- Handling Financial Transactions and Reporting. Overseeing ticketing processes, managing on-site sales, and reconciled accounts post-event to ensure accurate financial reporting.
- Maintaining Communication with Internal Teams and Vendors, between event organizers and venue staff to coordinate efforts, troubleshoot issues, and implement improvements based on feedback.
Art Assistant
Wesley Taylor Workshops
11.2023 - 11.2024
- Assisting with Studio Setup and Cleanup. Preparing the studio before classes by setting up easels, canvases, paints, and other materials; ensuring the workspace was clean and organized post-session to maintain a welcoming environment.
- Providing Support During Classes. Offering assistance to instructor and participants by distributing supplies, refilling paints, and addressing individual needs, facilitating a smooth and enjoyable experience for all attendees.
- Engaging in Customer Interaction and Service. Greeting guests upon arrival, assisting with check-in procedures, and providing information about the workshop, enhancing customer satisfaction through effective communication.
- Contributing to Art Instruction and Demonstrations. Supporting lead artists by demonstrating techniques, offering guidance to participants, and fostering a creative and supportive atmosphere during workshops.
Flight Attendant
Qatar Airways
01.2016 - 07.2022
- Overseeing the maintenance of comfort, safety and security of all customers in business and first-class cabin.
- Promoting the brand’s culture internally and externally acting as a brand ambassador at all times.
- Ensured Passenger Safety and Compliance. Conducting pre-flight safety checks, demonstrating emergency procedures, and ensuring passenger adherence to safety regulations, maintaining a secure environment throughout the flight.
- Handling In-Flight Emergencies and Medical Situations Under Pressure. Utilizing extensive training to manage medical emergencies, providing first aid, and handling unexpected situations while maintaining composure.
- Optimized Time Management for Seamless Operations. Balanced multiple responsibilities, including safety procedures, service delivery, and passenger assistance, while adhering to tight turnaround times and airline schedules.
Education
Certificate III - Visual Arts
TAFE Queensland
07.2024
Skills
- Consistent Professional Presentation
- Strong work ethic
- Reliability & punctuality
- Visitor Engagement & Customer Service
- Communication & Interpersonal Skills
- Adaptability
- Organizational & Administrative Abilities
Languages
English
Ukrainian
Russian
Certification
- Certificate III in Visual Arts
- Blue Card
- First Aid Certification
- Dementia Friend
- Hidden Disabilities Sunflower trained
- RSA
Timeline
Visitor Experience Officer
Museum of Brisbane
12.2023 - 02.2025
Art Assistant
Wesley Taylor Workshops
11.2023 - 11.2024
Front of House
Fever Up
11.2023 - 02.2025
Administration Assistant
The Moreton Club
09.2022 - 02.2025
Flight Attendant
Qatar Airways
01.2016 - 07.2022
Certificate III - Visual Arts
TAFE Queensland
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