Alina Zemtsova
Melbourne
Summary
Passionate and customer-focused visitor experience professional with a diverse background in arts, hospitality, and administration. Proven ability to create welcoming and memorable experiences in cultural and entertainment settings, including museums, galleries, and immersive events. Strong organizational and time-management skills, ensuring smooth operations and high levels of customer satisfaction. Dedicated to fostering meaningful interactions between audiences and art, making cultural spaces more accessible and enjoyable for all.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Visitor Experience Officer
Museum of Brisbane
Brisbane, Australia
12.2023 - 02.2025
- Extending a warm welcome to our visitors and delivering exceptional customer service.
- Assisting in all aspects of the Museum’s daily frontline operations, including admissions, ticketing, events and program delivery, delivering immersive and engaging experience to over 4500 visitors weekly.
- Conducting historical and art tours, running visitor activities (sometimes at after hours events).
- Maintaining the safety and security of visitors, exhibitions and the City Hall building.
- ensuring conditions of entry are adhered to.
- setting up and packing down activities and events.
Administration Assistant
The Moreton Club
Brisbane, Australia
09.2022 - 02.2025
- Acting as a point of contact for the members of the club via email, over the phone or in person.
- Coordinating Member and Guests services. Warmly greeting and acknowledging members and guests by name upon arrival, ensuring a welcoming atmosphere and promptly addressing inquiries or concerns.
- Managing administrative operations. Providing comprehensive administrative support to management, including preparing correspondence, reports, and documents, as well as handling confidential information with discretion.
- Maintaining effective communication with members and staff through email and phone, disseminating information promptly and accurately to ensure seamless operations.
- Handling financial processes. Processing invoices, tracking receipts, inputting expenses.
- Maintaining Office Systems and Records: Managed office supplies, maintained filing systems, and ensured the smooth operation of daily administrative functions, contributing to an organized and efficient workplace.
Front of House
Fever Up
Brisbane, Australia
11.2023 - 02.2025
- Front of House at multiple Fever Up events (Candlelight concerts, Ballet performances, NBA sports exhibition, Titanic historical exhibition, Dopamine land experience).
- Managing Guest Services and Inquiries. Acting as the primary point of contact for attendees, addressing questions and resolving issues promptly to ensure a seamless and enjoyable experience.
- Ensuring Compliance with Safety and Accessibility Standards. Monitoring event environments to guarantee adherence to health and safety regulations, and facilitating accessibility accommodations for all guests.
- Handling Financial Transactions and Reporting. Overseeing ticketing processes, managing on-site sales, and reconciled accounts post-event to ensure accurate financial reporting.
- Maintaining Communication with Internal Teams and Vendors, between event organizers and venue staff to coordinate efforts, troubleshoot issues, and implement improvements based on feedback.
Art Assistant
Wesley Taylor Workshops
Brisbane, QLD
11.2023 - 11.2024
- Assisting with Studio Setup and Cleanup. Preparing the studio before classes by setting up easels, canvases, paints, and other materials; ensuring the workspace was clean and organized post-session to maintain a welcoming environment.
- Providing Support During Classes. Offering assistance to instructor and participants by distributing supplies, refilling paints, and addressing individual needs, facilitating a smooth and enjoyable experience for all attendees.
- Engaging in Customer Interaction and Service. Greeting guests upon arrival, assisting with check-in procedures, and providing information about the workshop, enhancing customer satisfaction through effective communication.
- Contributing to Art Instruction and Demonstrations. Supporting lead artists by demonstrating techniques, offering guidance to participants, and fostering a creative and supportive atmosphere during workshops.
Flight Attendant
Qatar Airways
Doha, Qatar
01.2016 - 07.2022
- Overseeing the maintenance of comfort, safety and security of all customers in business and first-class cabin.
- Promoting the brand’s culture internally and externally acting as a brand ambassador at all times.
- Ensured Passenger Safety and Compliance. Conducting pre-flight safety checks, demonstrating emergency procedures, and ensuring passenger adherence to safety regulations, maintaining a secure environment throughout the flight.
- Handling In-Flight Emergencies and Medical Situations Under Pressure. Utilizing extensive training to manage medical emergencies, providing first aid, and handling unexpected situations while maintaining composure.
- Optimized Time Management for Seamless Operations. Balanced multiple responsibilities, including safety procedures, service delivery, and passenger assistance, while adhering to tight turnaround times and airline schedules.
Education
Certificate III - Visual Arts
TAFE Queensland
07.2024
Skills
- Consistent Professional Presentation
- Strong work ethic
- Reliability & punctuality
- Visitor Engagement & Customer Service
- Communication & Interpersonal Skills
- Adaptability
- Organizational & Administrative Abilities
Languages
English
Ukrainian
Russian
Certification
- Certificate III in Visual Arts
- Blue Card
- First Aid Certification
- Dementia Friend
- Hidden Disabilities Sunflower trained
- RSA
Timeline
Visitor Experience Officer
Museum of Brisbane
12.2023 - 02.2025
Art Assistant
Wesley Taylor Workshops
11.2023 - 11.2024
Front of House
Fever Up
11.2023 - 02.2025
Administration Assistant
The Moreton Club
09.2022 - 02.2025
Flight Attendant
Qatar Airways
01.2016 - 07.2022
Certificate III - Visual Arts
TAFE Queensland