DONNA GREY

• Managed visitor inquiries, providing information on programs and services.
• Assisted in the preparation of marketing materials for upcoming events and exhibitions.
• Engaged with community members to enhance participation in arts initiatives.
• Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction.
• Maintained product knowledge to effectively address customer needs and preferences.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• 12 month maternity contract
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Coordinated appointments and meetings, optimizing daily schedules for staff and clients.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.

• I am the sole creator of "Walk With Wisdom Tours, Footwear and Accessories". Walk With Wisdom is about inspiring people with positive messages and inspiration. I personally create all the itineraries, market and tour guide them. I am the designer of beach/travel products, candles, jewellery and home wares all with an inspirational message. My duties are tour creation and pricing, tour guide, administration, customer sales, importing, marketing, design, home demonstrations, expos, markets, CML sales in shopping centres and online social media
• Personally organised guided tours and getaways, complimented with branded accessories

Guest Services and Concierge. I assisted in the running of the needs of all guests in a five-star hotel. I assisted with reception /concierge and all tourism information. Opera computer system and connect services ticketing is used.

• Delivered exceptional guest experiences by providing personalized service and prompt assistance.
• Coordinated with various departments to ensure seamless operations and guest satisfaction.
• Resolved guest inquiries and complaints efficiently, enhancing overall service quality.
• Managed bookings and reservations using property management systems effectively.
• Cultivated relationships with guests to anticipate needs and tailor services accordingly.
• Facilitated communication between guests and housekeeping staff, promoting cleanliness standards throughout the property.
• Maintained detailed knowledge of hotel amenities, allowing for accurate promotion of services to guests.

• My duties included reception/administration for the audiologist. Hearing-tests and hearing aid repairs. Marketing and promotional days All EOD balancing and stock control.
• 6-month Contract

• Front reception, greet business clients, sign in using SINE, boardroom appointments, emails, administration, answering calls including international business calls, assist with on boarding new staff, stationary orders, mail, invoicing and all first point of call.
• Greeting and assisting clients, creating welcoming atmosphere.
• Supporting administrative tasks, ensuring smooth office workflow.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

• My duties include the supervision of the Customer service desk, staff, customer assistance, gift cards, emails, banking, incident reports, telephone enquiries, administration assistance, CML enquiries, Ticketek booking system and I helped create and manage the Ambassador assistance program.

• My duties included: Assisting customers with product knowledge, sales targets and KPIs, store merchandising and sales promotions
• Christmas casual

• My duties included: Meet and greet customers, product knowledge, cash and credit card sales, POS transactions, gift cards and stock control.

• My duties included: All email correspondence and administration duties. All customer service inquiries from the public, tenants, management both in centre and over the phone. Gift card sales, in centre fashion stylist bookings, motorised scooter, wheelchair and pram hire. Tourism bus bookings, duties during Christmas, Easter, Mother's/Father's Day, school holiday activities, balancing end of day sales, responding to customer emails and assisting Centre Management on marketing promotions.

• My duties included: Assisting customers in styling, sales targets and KPIs, store merchandising/store promotions

• My duties included: Direct customer service, promotions, marketing, public speaking, team manager, ordering, packing and deliveries.