Summary
Overview
Work History
Education
Skills
additional information
Timeline
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Alireza Rashidi

Hillcrest,Australia

Summary

Dedicated IT Specialist with a proven track record of providing timely and effective support. Exceptional communication skills, technical expertise, and a customer-oriented approach ensure optimal user satisfaction. Proficient in Windows, and MS 365. Self-motivated, a team player with strong attention to detail, and adept at problem-solving and troubleshooting.

Overview

8
8
years of professional experience

Work History

IT Support Officer

Rira Care
- Current
  • First point of contact for technical support and troubleshooting across multiple locations
  • Installing and configuring computer hardware, software, systems, servers, networks, printers, and troubleshooting ICT issues, hardware and software installation, diagnosis, repairs, and upgrades
  • Collaborating with the IT team to implement and maintain ICT infrastructure
  • Conducting research and making recommendations on technology products, processes, and techniques
  • Testing new technology and training users to use software and technologies
  • Maintaining a high level of technical expertise by keeping up to date with new products and technologies
  • Participating in the implementation of new IT solutions and services.

IT Specialist

CSDI
02.2018 - 03.2023
  • Interpreting customer requirements and liaising with external and internal stakeholders to implement change and contribute to solution design
  • Troubleshooting network connectivity and basic network issues
  • Providing a high level of support to approximately 350 users and recommending solutions to network issues, hardware/software trouble, and application error problems in Post-trade System
  • Achieved 30% performance improvement for customers' usage in the post-Trade system
  • Presenting excellent customer service at all times, averaging 95% customer satisfaction
  • On-call support for users after hours and on weekends.

IT Support Officer

IKH
09.2015 - 02.2018
  • Collaborating with internal teams to gather necessary information for document processing
  • Troubleshooting network connectivity and basic network issues
  • Providing IT support to remote users across the globe via email and our ticketing system.

Education

Bachelor of Science - Applied Mathematics in Computer Science

University of Tabriz

Certification IV - Information Technology (Networking)

Tafe SA
01.2024

Certification IV - English Proficiency

Tafe SA
01.2024

Skills

  • Excellent Knowledge and skills in Windows 7/10/11, MacOS
  • Excellent Knowledge and skills in Microsoft applications and MS 365 Suit
  • Proficient written and oral communication skills
  • Familiar with networking protocols and configurations such as LAN/WAN, DHCP, DNS
  • Knowledge of internet security and data privacy principles
  • Strong attention to detail in all aspects of service provision
  • Self-motivated and capable of working independently
  • Team player willing to share knowledge and experiences
  • Excellent problem-solving and troubleshooting skills
  • Process review/improvement
  • Customer service and Support
  • Time Management
  • Analytical Thinking
  • Verbal Communication

additional information

National Police check Obtained [12/2023],

Working with children clearance,  Obtained [07/2023],

Evidence of Full Right to Work in Australia,

Evidence Of fully vaccinated against Covid-19,

Full Driver's License of South Australia

Timeline

IT Specialist

CSDI
02.2018 - 03.2023

IT Support Officer

IKH
09.2015 - 02.2018

IT Support Officer

Rira Care
- Current

Bachelor of Science - Applied Mathematics in Computer Science

University of Tabriz

Certification IV - Information Technology (Networking)

Tafe SA

Certification IV - English Proficiency

Tafe SA

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Alireza Rashidi