Alisha Clarke
Pascoe Vale,VIC
Summary
Dedicated Fulfilment Manager with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Committed to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Online Fulfilment Manager
Myer Melbourne
Melbourne, VIC
12.2021 - Current
- Managed and motivated employees to be productive and engaged in work. Averaging 150 employees yearly, and 250 during peak periods.
- Maintained professional, organized, and safe environment for employees.
- Onboarded and trained new employees; Pick/Packers, Team Leaders and Online Manager in Training.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members. Achieved 40% increase in productivity KPI and set company record for number of units fulfilled in a day.
- Controlled costs to keep business operating within budget and increase profits. Turning 10% overspend, to 25% underspend.
Online Fulfilment Team Leader
Myer Melbourne
Melbourne, VIC
09.2021 - 12.2021
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Promoted high standards through personal example to help each member understand expected behaviours and standards.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Retail Operations Coordinator
Myer Head Office
Melbourne, VIC
12.2020 - 09.2021
- Identified opportunities for process improvements that led to increased operational efficiency within stores.
- Provided support to the management team in staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Enhanced customer satisfaction with effective problem resolution and timely follow-up on inquiries.
- Established strong relationships with vendors, ensuring timely product delivery and optimal inventory levels.
- Analyzed sales data to identify trends and areas for improvement, implementing strategic changes accordingly.
Online Fulfilment Administrator
Myer Melbourne
Melbourne, VIC
10.2019 - 12.2020
- Supporting Team Leader with computer tasks; assigning picking, moving packing and other functions.
- Stepping in as Team Leader, in their absence. Running the day of fulfilment, leading the team to a productive day.
Sales Assistant & Online Fulfilment Team Member
Myer Melbourne
Melbourne, VIC
06.2017 - 10.2019
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Ensured timely completion of orders through effective time management and multitasking skills. Maintaining a high pick success and productivity rate.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
Catering Staff Member
A Perfect Party
Pascoe Vale, VIC
02.2016 - 08.2018
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Prepared food in a timely manner to ensure seamless serving throughout events.
- Cleared dishes and glassware quickly following each course.
- Maintained clean and organized workspaces, adhering to strict health standards.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained flexible work schedule to meet event needs.
Delicatessen and Sales Assistant
John Sculli's IGA
Strathmore, VIC
07.2013 - 09.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Bachelor of Arts - Mathematics
Australian Catholic University
Melbourne, VIC06.2025
High School Diploma -
Strathmore Secondary College
Strathmore, VIC2016
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Cross-Functional Teamwork
Certification
- Forklift License
Timeline
Online Fulfilment Manager
Myer Melbourne
12.2021 - Current
Online Fulfilment Team Leader
Myer Melbourne
09.2021 - 12.2021
Retail Operations Coordinator
Myer Head Office
12.2020 - 09.2021
Online Fulfilment Administrator
Myer Melbourne
10.2019 - 12.2020
Sales Assistant & Online Fulfilment Team Member
Myer Melbourne
06.2017 - 10.2019
Catering Staff Member
A Perfect Party
02.2016 - 08.2018
Delicatessen and Sales Assistant
John Sculli's IGA
07.2013 - 09.2016
Bachelor of Arts - Mathematics
Australian Catholic University
High School Diploma -
Strathmore Secondary College