Alisha McGennisken
Mount Evelyn
Summary
Friendly candidate with passion for providing excellent customer service and delicious coffees. I have three years experience at Donut King in Lilydale Marketplace. Organised and dependable individual, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Hospitality Worker / Coffee Barista
Donut King
07.2022 - Current
- I have experience dipping donuts and applying sprinkles, and I’ve had the opportunity to work alongside Donut King decorators, observing their techniques and learning from their process.
- Delivered exceptional customer service with a friendly attitude and a big smile — ensuring every customer has a great experience is always my top priority.
- I consistently prepare high-quality coffee, and have had new customers return specifically because they enjoyed it so much.
- Trained new staff in customer service, hospitality standards, and overall business operations to help them handle situations confidently and contribute more effectively to the team.
- Remained calm and efficient during busy periods, using strong time management skills to keep operations running smoothly.
- Organised the team for general clean up by sweeping and mopping floors, doing dishes, and taking out the trash.
Stocker
Rochford Wines Yarra Valley
03.2022 - 12.2023
- Consistently lifted stock weighing as much as 20kg
- Trained new staff members on venue policies and procedures, improving overall team performance.
- Guided guests to exits and assisted with emergencies.
- Maintained clean facilities throughout each event, ensuring a pleasant atmosphere for concertgoers.
Cashier / Drink Maker
The Wattle Tree Co
02.2022 - 07.2022
- Welcomed customers with a friendly smile and took their coffee order.
- Built good relationships with regulars, which helped bring them back again.
- Handled cash and card payments at the register carefully and accurately.
- Took on extra shifts and worked a flexible schedule whenever the team needed help.
Education
Year 12 VCE -
VSV (Virtual School Victoria)
Cert III in Beauty Services -
Box Hill TAFE
Skills
- Team leader
- High standard of customer service
- Excellent communication with customers and staff
- Fast and efficient cleaning skills
- Exceptional barista skills
- Training new staff
- Experienced working in teams and also on my own
- Food safety knowledge
- Time management
- High attention to detail
References
available on request
Timeline
Hospitality Worker / Coffee Barista
Donut King
07.2022 - Current
Stocker
Rochford Wines Yarra Valley
03.2022 - 12.2023
Cashier / Drink Maker
The Wattle Tree Co
02.2022 - 07.2022
Cert III in Beauty Services -
Box Hill TAFE
Year 12 VCE -
VSV (Virtual School Victoria)
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