Summary
Overview
Work History
Education
Skills
References
Timeline
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Alisha McGennisken

Hospitality Worker/Barista
Mount Evelyn

Summary

I’m a friendly and reliable person with a real passion for great customer service and making quality coffees. I’ve worked at Donut King in Lilydale Marketplace for the past three years, where I’ve learned how to stay organised and handle busy shifts with a positive attitude. I enjoy working in a team and am always happy to help out wherever needed to keep things running smoothly and make sure customers have the best experience.

Overview

3
3
years of professional experience

Work History

Hospitality Worker / Coffee Barista

Donut King
Melbourne, Victoria
07.2022 - Current
  • Delivered exceptional customer service with a friendly attitude and a big smile — ensuring every customer has a great experience is always my top priority.
  • I consistently prepare high-quality coffee, and have had new customers return specifically because they enjoyed it so much.
  • Trained new staff in customer service, hospitality standards, and overall business operations to help them handle situations confidently and contribute more effectively to the team.
  • Maintained a clean and organised workspace throughout shifts to ensure efficient and hygienic food and beverage preparation.

Stocker

Rochford Wines Yarra Valley
03.2022 - 12.2023
  • Consistently lifted stock weighing as much as 20kg
  • Trained new staff members on venue policies and procedures, improving overall team performance.
  • Guided guests to exits and assisted with emergencies.
  • Maintained clean facilities throughout each event, ensuring a pleasant atmosphere for concertgoers.

Cashier / Drink Maker

The Wattle Tree Co
02.2022 - 07.2022
  • Welcomed customers with a friendly smile and took their coffee order.
  • Built good relationships with regulars, which helped bring them back again.
  • Handled cash and card payments at the register carefully and accurately.
  • Took on extra shifts and worked a flexible schedule whenever the team needed help.

Education

Year 12 VCE -

VSV (Virtual School Victoria)

Cert III in Beauty Services -

Box Hill TAFE
Lilydale, VIC

Skills

  • Team management

  • Exceptional customer service

  • Strong customer and staff communication

  • Efficient cleaning techniques

  • Advanced coffee preparation

  • Training new staff

  • Knowledge of food safety regulations

  • Effective time management

  • Strong attention to detail

References

available on request

Timeline

Hospitality Worker / Coffee Barista

Donut King
07.2022 - Current

Stocker

Rochford Wines Yarra Valley
03.2022 - 12.2023

Cashier / Drink Maker

The Wattle Tree Co
02.2022 - 07.2022

Year 12 VCE -

VSV (Virtual School Victoria)

Cert III in Beauty Services -

Box Hill TAFE

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Alisha McGenniskenHospitality Worker/Barista