Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Alistair Swale

Brown Hill,VIC

Summary

Dynamic Treatment Facilitator at Mudgee Private Rehab, adept in crisis management and team development. Enhanced client outcomes through customised counselling and strategic goal-setting initiatives. Demonstrates proficiency in navigating high-stress environments while fostering effective communication and collaboration among interdisciplinary teams, ensuring holistic care and support for clients.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Treatment Facilitator

Mudgee Private Rehab
08.2024 - 08.2025
  • Undertake Case Management for men who are on bail from prison
  • Providing Alcohol and other drugs counselling
  • Facilitate group programs
  • day to day management of residential facility
  • Autonomous management in a high stress environment- overnight and weekend shifts
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to legal appointments, medical appointments & court.
  • Liaising with relevant legal bodies and external health care providers
  • Assisted clients in developing and setting realistic goals to promote positive change.
  • Participated in interdisciplinary team meetings to coordinate care for clients.

Chef

Our Chow/ Mudgee Catering
04.2024 - 07.2024
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Maintained well-organized mise en place to keep work consistent.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Monitored food production to verify quality and consistency.

Director

AJS Music Services
04.2019 - 04.2024
  • Music Lessons (Piano, Guitar, Vocals, Drums, Bass, Brass & Strings)
  • Music Production (Pro Tools DAW)
  • Transposing
  • Arranging
  • Audio Content for Media Platforms
  • Audio composition for various Multinational Brands (Advertisements/Commercials) Radio/Television/Online
  • Freelance Audio content for ABC Me Television

Chef

A La Greque
04.2017 - 04.2019
  • Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
  • Streamlined kitchen operations for increased efficiency through effective staff management and delegation.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Developed innovative recipes, attracting new clientele and increasing overall sales.
  • Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
  • Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.

Customer Service Representative

Telstra Corporation
04.2014 - 04.2017
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Apprentice Chef/Chef

Zucchini Brothers
03.2009 - 04.2014
  • Enhanced dining experience by preparing visually appealing and delicious dishes for customers.
  • Improved kitchen efficiency with effective time management and prioritization of tasks.
  • Collaborated with senior chefs to develop innovative menu items, attracting new clientele.
  • Maintained a clean and sanitary work environment, adhering to strict health and safety guidelines.
  • Demonstrated versatility by working across various stations within the kitchen, enhancing overall productivity.
  • Winners of The Age Good Food Guide single Chef's Hat

Paraplanner/Financial Services Representative

Templeton Financial Services
03.2003 - 02.2009
  • Enhanced client satisfaction by providing thorough financial planning support and timely recommendations.
  • Collaborated with financial advisors to develop customized financial plans for clients to meet their long-term goals.
  • Streamlined internal processes by implementing efficient data management strategies and tools.
  • Conducted comprehensive research on investment options, resulting in well-informed advice for clients.
  • Maintained up-to-date knowledge of industry trends through continuous professional development activities.
  • Supported advisors in conducting client meetings, ensuring a smooth flow of information and effective collaboration.
  • Managed multiple projects simultaneously while maintaining high levels of accuracy and efficiency.
  • Superannuation Advice
  • SMSF management and advice/audits
  • Direct Share advice
  • Direct Property Advice
  • Life, Trauma, TPD Insurance
  • Income Protection Insurance

Education

Certificate 4 Mental Health

Australian College of Community Services & Care
Sydney, NSW
04-2024

Commercial Cookery (Chef) -

William Angliss Institute of TAFE
Melbourne, VIC
2011

Diploma of Financial Planning - Financial Planning

Tribeca Sydney
Sydney
06.2006

Diploma of Travel - Travel Consultancy

Jetset Travel Training College
Melbourne, VIC
1997

High School Diploma -

Macleod College
Macleod, VIC
11.1996

Skills

  • Team building and coaching
  • Crisis and program management
  • Task delegation and oversight
  • Negotiation and conflict resolution
  • Disability support and mental health
  • Medication administration and meal preparation
  • Personal care and assistance
  • Verbal and written communication

References

Work and Personal References available on request

Certification

  • Working With Children Check (2025)
  • First Aid & CPR (2025)
  • Heavy Rigid Licence

Timeline

Treatment Facilitator

Mudgee Private Rehab
08.2024 - 08.2025

Chef

Our Chow/ Mudgee Catering
04.2024 - 07.2024

Director

AJS Music Services
04.2019 - 04.2024

Chef

A La Greque
04.2017 - 04.2019

Customer Service Representative

Telstra Corporation
04.2014 - 04.2017

Apprentice Chef/Chef

Zucchini Brothers
03.2009 - 04.2014

Paraplanner/Financial Services Representative

Templeton Financial Services
03.2003 - 02.2009

Certificate 4 Mental Health

Australian College of Community Services & Care

Commercial Cookery (Chef) -

William Angliss Institute of TAFE

Diploma of Financial Planning - Financial Planning

Tribeca Sydney

Diploma of Travel - Travel Consultancy

Jetset Travel Training College

High School Diploma -

Macleod College

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Alistair Swale