Allan Tsang
Wagga Wagga
Summary
Service delivery professional with proven track record in managing complex projects and improving client satisfaction. Skilled in resource allocation, process optimization, and risk management. Focused on fostering team collaboration and aligning with organizational goals to drive success. Known for flexibility in adapting to changing needs and consistently delivering results.
Overview
19
19
years of professional experience
Work History
Estate Upkeep Service Delivery Manager
Downer Defence
11.2022 - Current
- Manage a team of 16 in-house technicians – (HVAC, Electricians Plumbers, Carpenters) 3 Works Managers and 3 Administration staff to deliver the Estate Management and Operational Services (EMOS) contract to RAAF Base Wagga and Kapooka Military Area
- Project Management - small and large scale repair projects ranging from $10k-$500k
- Responsible for monthly scheduled and responsive maintenance budget – 15% under budget FY24/25
- Analyse data trends to optimise efficiency and output
- Effective communication and strong engagement with internal and external stakeholders on the delivery of services, current agendas and future planning
- Build and manage relationships with Service Delivery Partners (contractors)
- Maintaining customer satisfaction measured through satisfaction surveys
- Developing and contributing to Emergency and Environmental Response Plans
- Provide advice and support relating to Work Health and Safety (Downer Zero Harm)
- Position – Assistant Operations Manager (when required)
- Oversee day to day operations of the EMOS contract including Estate Upkeep, Land Management, Cleaning and Housekeeping, Transport and Sport and Recreation
- Liaise with Downer senior leaders, Defence Members and Directorate of Estate and Land Management
Estate Upkeep Works Manager
Downer Defence
05.2022 - 10.2022
- Plan, schedule and deliver both planned and responsive maintenance work
- Meet Defence Estate Upkeep monthly KPI outcomes – 100% achieved
- Manage and co-ordinate in-house technicians and external service delivery partners for the purpose of estate upkeep
- Collaborate and work with colleagues on the delivery of services
- Fire, safety, water and wastewater compliance
- Monitor and update registers
Wastewater Treatment Plant Operator
Downer Utilities
01.2015 - 01.2022
- Daily operation of wastewater treatment plant
- Laboratory testing under EPA guidelines and licensing
- Plan, schedule and perform maintenance on critical equipment
- Plan, schedule and organise contractors for planned, responsive, corrective and breakdown works
- Review and create safe work method statements
- Review and create standard operating procedures
- Groundskeeping and housekeeping (mowing, weed spraying, internal and external cleaning)
- Meeting contractual obligations in accordance with both state and local legislation
Riverina Sales and Service Technician
Integra Water Treatment Solutions – Melbourne (Wagga Wagga based)
01.2011 - 01.2015
Disability Employment Consultant
Advanced Personnel Management (APM) – Wagga Wagga
01.2010 - 01.2011
Sales Consultant / Account Manager
Rivercom – Wagga Wagga (Telstra dealer)
01.2007 - 01.2010
Education
Certificate 3 - Water Industry Treatment (Wastewater)
TAFE NSW
08.2019
Higher School Certificate -
Mount Austin High School
Wagga Wagga, NSW12.2004
Skills
- Leadership, encouragement and support
- Strong emphasis on building and maintaining team culture
- Excellent time management and prioritizing
- Adept at working autonomously as well as part of a team
- Excellent communication skills, both written and verbal
- Strategic thinking and problem solving
- Document preparation and concise information relay
- Proficient in the use of Microsoft Office Suite – Excel, Word, Outlook
- Client relationship management
Timeline
Estate Upkeep Service Delivery Manager
Downer Defence
11.2022 - Current
Estate Upkeep Works Manager
Downer Defence
05.2022 - 10.2022
Wastewater Treatment Plant Operator
Downer Utilities
01.2015 - 01.2022
Riverina Sales and Service Technician
Integra Water Treatment Solutions – Melbourne (Wagga Wagga based)
01.2011 - 01.2015
Disability Employment Consultant
Advanced Personnel Management (APM) – Wagga Wagga
01.2010 - 01.2011
Sales Consultant / Account Manager
Rivercom – Wagga Wagga (Telstra dealer)
01.2007 - 01.2010
Certificate 3 - Water Industry Treatment (Wastewater)
TAFE NSW
Higher School Certificate -
Mount Austin High School
Hobbies and Interests
Spending quality time with my family, Football Wagga Wagga – Active volunteer and referee, Football Coach: C Licensed (Football Wagga Academy and Lake Albert Sharks), Fishing and outdoors
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