Allana Randall
Cowra,NSW
Summary
Proven to enhance patient and guest satisfaction through meticulous attention to cleanliness and personal care, as demonstrated at Richmond Community Nursing Home, after completing my Certification 3 in aged care at the age of 16.
Skilled in both nursing assistance and motel cleaning management, including training team members and streamlining room turnover processes. Excels in empathetic patient care and efficient, detail-oriented cleaning techniques, significantly reducing complaints and improving overall facility with high standards of compliments and feedback in both nursing and cleaning.
Overview
28
28
years of professional experience
Work History
Motel Cleaner/Office Relief
Cowra Crest Motel
Cowra, NSW
12.2021 - 10.2024
- Demonstrated attention to detail through meticulous dusting of surfaces, vacuuming floors, and polishing fixtures within rooms and common areas.
- Provided exceptional customer service when interacting directly with guests during room cleaning or responding to special requests.
- Enhanced motel cleanliness by thoroughly cleaning guest rooms, bathrooms, and common areas.
- Assisted in training new team members on proper cleaning techniques, ensuring consistency in service quality across the motel.
- Maintained inventory levels for cleaning supplies, informing management when stock needed to be replenished.
- Effectively communicated with fellow staff members to coordinate daily schedules and prioritize urgent tasks.
- Promoted a healthy workplace atmosphere through effective communication skills among team members.
- Ensured guest satisfaction by replenishing toiletries and linens in a timely manner.
- Enhanced overall productivity by continuously refining personal housekeeping techniques based on feedback from supervisors.
- Improved overall motel appearance with regular deep-cleaning tasks such as carpet shampooing and window washing.
- Reduced guest complaints by promptly addressing housekeeping concerns and maintaining a high standard of cleanliness.
- Identified potential maintenance issues during routine cleaning tasks, reporting them to management for timely resolution.
- Expedited room preparation for special events or VIP arrivals, ensuring the highest level of comfort for distinguished guests.
- Maintained a positive and professional demeanor while working in a fast-paced, high-stress environment.
- Collaborated with front desk staff to ensure prompt room availability for new guests upon checkin.
- Increased efficiency by regularly inspecting cleaning equipment for functionality and arranging repairs as necessary.
- Maximized guest satisfaction by adhering to strict health and safety guidelines during all cleaning procedures.
- Streamlined room turnover process with efficient organization and prioritization of tasks.
- Contributed to positive guest experience by consistently maintaining clean and welcoming public spaces, including the lobby and breakfast area.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Sorted, laundered and put away various laundry items.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Washed and put away kitchen dishes, utensils and glassware.
- Rotated linens in storerooms and replenished when supplies ran low.
Resort Cleaner
Pumicestone Blue Resort
Caloundra, QLD
08.2019 - 06.2021
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
- Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
- Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
- Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Assistant in Nursing
Richmond Community Nursing Home
Richmond, NSW
09.2000 - 09.2002
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Implemented infection control protocols, minimizing spread of illnesses among patients and staff.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Supported needs of Number+ residents under long-term care.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Assistant in Nursing
West Coast Nursing Agency
Western Australia Bunbury To Busselton
09.1999 - 09.2000
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Shop Assistant
Bakers Delight
Richmond, NSW
01.2000 - 09.2000
Assistant in Nursing
Bunbury Community Nursing Home
Bunbury, WA
09.1999 - 09.2000
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Assistant in Nursing
Richmond Community Nursing Home
Richmond, NSW
06.1996 - 09.1999
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Skills
Assistant in Nursing
Head Motel Cleaner
Motel Office Relief
Motel training
Bakery Shop Assistant
Picking and Packing
Timeline
Motel Cleaner/Office Relief
Cowra Crest Motel
12.2021 - 10.2024
Resort Cleaner
Pumicestone Blue Resort
08.2019 - 06.2021
Assistant in Nursing
Richmond Community Nursing Home
09.2000 - 09.2002
Shop Assistant
Bakers Delight
01.2000 - 09.2000
Assistant in Nursing
West Coast Nursing Agency
09.1999 - 09.2000
Assistant in Nursing
Bunbury Community Nursing Home
09.1999 - 09.2000
Assistant in Nursing
Richmond Community Nursing Home
06.1996 - 09.1999