Office 365
Adarsh Rao Chinthapally
Maddington,WA
Summary
Flexible Technical Support Engineer with 3 years of experience helping clients maintain smooth operations. Expertise in office 365 systems and window's environments. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Overview
8
8
years of professional experience
Work History
Level 2 IT Support Engineer
Petro Fuels
07.2023 - Current
- Installed, configured, and maintained operating systems (Windows, Linux) and software applications across the organization's network.
- Monitored system performance and implemented proactive measures to optimize performance and minimize downtime.
- Managed user accounts, permissions, and access control, ensuring adherence to security policies and best practices.
- Conducted regular backups of critical data and implemented disaster recovery plans to ensure data integrity and business continuity.
- Provided technical support and troubleshooting assistance to end-users, resolving hardware, software, and network issues promptly.
- Administered and maintained network infrastructure, including routers, switches, firewalls, and VPN connections.
- Proficiency in Office 365, Microsoft Teams, and Azure 365 Admin Console.
- Experience with ticketing systems (e.g., Zoho) and remote monitoring tools (e.g., NinjaOne, Solarwinds and Hexnode).
- Strong troubleshooting skills and ability to analyze and resolve technical issues independently.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Prior experience working with Managed Service Providers (MSPs) is desirable.
IT Support Analyst Intern
Multimedia Services And System Design
07.2022 - 12.2022
- Provided first-line technical support to end-users, resolving hardware, software, and network issues promptly.
- Assisted in the installation, configuration, and maintenance of operating systems and software applications.
- Participated in monitoring system performance and implemented proactive measures to optimize performance and reduce downtime.
- Contributed to managing user accounts, permissions, and access control, ensuring compliance with security policies.
- Assisted in conducting regular backups of critical data and implementing disaster recovery plans.
- Collaborated with team members to document system configurations, procedures, and troubleshooting steps.
- Engaged in evaluating and recommending IT solutions and technologies to enhance system efficiency and productivity.
- Supported IT projects, including system upgrades, migrations, and deployments, by providing technical assistance and documentation.
System Administrator
Indu Projects Limited
06.2016 - 04.2018
- Installed, set up, and managed operating systems (such as Windows and Linux) and software applications throughout the organization's network.
- Kept a close eye on system performance, taking proactive steps to enhance efficiency and minimize downtime. Oversaw user accounts, permissions, and access control to ensure compliance with security protocols and industry best practices.
- Regularly backed up critical data and developed disaster recovery strategies to maintain data integrity and support uninterrupted business operations. Offered technical support and promptly resolved hardware, software, and network issues for end-users. Maintained and administered network infrastructure components, including routers, switches, firewalls, and VPN connections.
- Conducted thorough security assessments and implemented necessary measures to protect systems and data from cyber threats and unauthorized access. Collaborated with teams from various departments to strategised and execute IT initiatives such as system upgrades, migrations, and deployments.
- Documented system configurations, procedures, and troubleshooting methods to facilitate knowledge sharing and training. Assisted in evaluating and recommending IT solutions and technologies aimed at improving system efficiency and productivity.
Education
Master of Science - Software Engineer
Federation University Australia
Melbourne, VIC05.2020
Bachelor of Science - Computer Science And Engineering
JNTU
Hyderabad05.2016
Skills
- Support Services
- TCP/IP
- Application installations
- Ticket management
- Desktop support
- Technical expertise
- Issue and Resolution Tracking
- Service Calls
- Issue Escalation
- Active Listening
- Employee Training
- Remote Diagnostics
- Support system management
- System Maintenance
- System Configuration Changing
- Hardware upgrades
- Computer Diagnostics
- Incident Management
- Patch management
- Process Improvement
- Teamwork and Collaboration
- System Performance Assessments
- Analytical and Methodical
Software
Azure fundamentals
Troubleshooting
Windows
Beacon
Wlan
Timeline
Level 2 IT Support Engineer
Petro Fuels
07.2023 - Current
IT Support Analyst Intern
Multimedia Services And System Design
07.2022 - 12.2022
System Administrator
Indu Projects Limited
06.2016 - 04.2018
Master of Science - Software Engineer
Federation University Australia
Bachelor of Science - Computer Science And Engineering
JNTU
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