Allison Perkins
Palmview,QLD
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
20
20
years of professional experience
Work History
04.2021 - Current
- Provide high quality confidential administration and secretarial support to the Director
- Act as a primary point of contact for all incoming and outgoing communication
- Ensure the smooth functioning of the office of the Director on a day to day basis
- Organise, coordinate and manage all secretarial and administrative aspects for the Director in a professional manner, including diary management
- Perform secretariat functions for relevant meetings and provide administrative support to the department as required
- Prepare weekly rosters and timesheets for department staff, incorporating leave requests and amendments to ensure all services are adequately covered
- Screen calls and re-direct where appropriate, answer routine queries and prioritise calls
- Assist with the organisation and co-ordination of user group project meetings and assist with preparation of sessions including photocopying, circulation of documents, preparation of meeting material (including power point presentations), booking conference rooms and equipment
- Organise travel arrangements as required
- Manage and organise all aspects of the office requirements including stationery and office equipment orders, equipment maintenance and repairs
- Identify areas for improvements and recommend/implement enhancements to existing administrative practices
- Work autonomously, utilising discretion in the absence of decision makers in resolution of conflict, meet deadlines, establish work priorities, organise meetings and appointments
- Actively participate in maintaining appropriate levels of confidentiality and security of clinical information
- Achieve work targets with limited supervision and contribute to team goals in a changing environment
- Exercise judgement when necessary to solve immediate problems in situations where precedents have not been set and procedures not defined
- Effectively communicate with customers and demonstrate understanding, empathy, patience and a positive service focus
- Actively participate in a working environment supporting quality human resource management practices including employment equity, anti-discrimination, workplace health and safety and ethical behaviour
- Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces
- Fulfil the responsibilities of this role in accordance with Queensland Public Service Values.
Thrive Financial
10.2019 - Current
- Providing high level communication and support to internal and external steak holders
- Maintaining effective relationships and networks including clients, internal steak holders and Insurance Companies
- Drafting, checking and processing outward correspondence for financial planner
- Provide reception services including receiving telephone calls, organising appointments for planner as necessary
- Effectively and accurately maintain client records
- Responsible for ensuring that 100% customer satisfaction is delivered
- Effectively and accurately maintain work in progress spreadsheet
- Effectively and accurately use in house software and systems to deliver high level of customer service
Chancellor State College
07.2016 - 08.2017
- Contribute to the effective and efficient management and administration of the school by providing high level administrative support to the principal and executive team in the areas of Data entry and processing, customer service, phone messages, emailing parents, arranging appointments and meetings for principals
- Establishing and maintaining effective relationships and networks with internal and external stakeholders including teaching and non-teaching staff, the P&C and all students
- Recording and conveying important messages for staff and students
- Drafting, checking and processing outward correspondence for Principal and staff
- Provide reception services including receiving telephone calls and visitors to the school and where necessary direct these to appropriate areas within the school campus
- Effectively and accurately maintain relevant registers
- Effectively and accurately maintain student records and enrolment applications
- Effectively and accurately process payments from external parties and students
- Responsible for the management of highly confidential documents for Executive Principal
- Provide high quality customer service that exceeds customer expectations for both internal and external customers –Department of Education Qld
Healy State School Mount Isa
10.2014 - 12.2015
- Contribute to the effective and efficient management and administration of the school by providing high level of administrative support to the principal and administration leaders in the areas of Data entry and processing, customer service, phone messages, emailing parents, arranging appointments and meetings for principal
- Effectively and accurately maintain relevant registers
- Liaise with local police, child safety, centre care and other community support services as well as accurately completing any required paperwork while maintaining a high level of confidentiality
- Assist the principal with preparation of the school budget and administer day to day financial matters
- Implement and administer the budget developed by the principal, ensure procedural integrity, seek external expert advice and recommend solutions to the principal
- Develop and maintain the school’s financial/administrative systems and procedures to ensure their efficiency and effectiveness
- Efficient management of accounts payable and accounts receivable
- Completion of bank reconciliation and corporate card reconciliation
- Completion of month and year finance procedures and initialising and finalising yearly stocktake
- Establishing and maintaining effective relationships and networks with internal and external stakeholders including teaching and non-teaching staff, the P&C and all students
- Recording and conveying important messages for staff and students
- Drafting, checking and processing outward correspondence for principal and staff
- Provide reception services including receiving telephone calls and visitors to the school and where necessary direct these to appropriate areas within the school campus
- Provide high quality customer service that exceeds customer expectations for both internal and external customers
Service Coordinator
Hastings Deering
04.2012 - 05.2014
- Provide high quality, cost effective service that exceeds customer expectations
- Effectively and accurately entering data for work in progress spreadsheet
- Effectively and accurately manage WIP forecasting and invoice expectations
- Point of contact for site superintendents for any labour hire or warranty work required
- Provide a high level of professional communication to all customers and internal departments
- Establish all customer requirements to provide the best service, type of work including identifying preventative maintenance or machine fault, estimate requirements, machine availability, promise date, warranty, purchase order and or account details
- Proactively address and resolve customer complaints received
- Accurately and efficiently complete estimate for potential work
- Accurately and efficiently open jobs and hand over for next part of job process
- Accurately and efficiently invoice jobs on completion
- Responsible for ensuring that operations and segments have accurate financial and labour target estimates
- Monitoring all work orders for quality and efficiency in conjunction with field service foreman
- Determine any warranty, including machine parts, service in accordance with the manufacturer’s warranty guide
- Actively participate in weekly departmental and tool box meetings
- Accurately complete all good will and re work request
- Ensure business improvement audits are supported and recommendations implemented
- Drafting of company correspondence relating to employee and customer dispute resolution
- Report preparation and coordination of companies OHS policies and procedures
Administration Officer
Mynex Holdings
01.2004 - 05.2011
- Screening and delegation of incoming calls to management, production or sales areas
- Management of WIP reports
- Report preparation and coordination of companies OHS policies and procedures
- Effectively and accurately compose quotes, letters and general correspondence on behalf of Mynex
- Accurate opening of all work jobs to commence and hand over for the next part of job process
- Accurate data entry to spreadsheet for extraction of key information
- Drafting of company correspondence relating to employee and customer dispute resolution
- Expense management, payroll, reconciliations, invoices and budget reports
- Research, compile, and prepare reports, manuals, correspondence, and other information required by management
- Preparation of all accounts payable, receivable, budgets, P&L and cash flow management
- Prepare and issue work schedules, deadlines, and duty assignments of staff
- Production of sales invoices and reconciliation of monies at the end of day
- Responsible for ensuring all functional activities and business practices, both internal and external providers, are lawful, compliant and supportive of company policy
Administration Officer
Ryerson Pty Ltd QLD
01.1999 - 01.2004
- Operated as a contact point for all internal and external communications
- Responsible for accounts payable and receivable
- Analyse financial activities of departments, and provide input into budget planning and preparation processes
- Drafting of company correspondence relating to employee and customer dispute resolution
- Management and reconciliation of telephone bills for staff mobile phones
- Responsible for computerised records, finance management and information systems
- Facilities management including liaising with suppliers and management of contracts
- Training, management, coaching and mentoring of office administrative staff including annual review
Education
Currently completing Financial Analyst Course -
Neuro Linguistic programming – (Qualified master practioner) - undefined
Crossing cultures and English as learning disability Professional development - undefined
Budget Module and adjustment finance workshops - undefined
One Portal Procurement training – (Certified procurement officer) - undefined
Microsoft refresher courses - undefined
Microsoft, Quick Books and Payroll - undefined
Advanced Operation Controls - undefined
Advanced Diploma - Business Management
High School Certificate - undefined
Skills
Micro Soft Applications - Word, Excel ,Outlook, TEAMS
CMR
My HR
LMS
One School
Timeline
04.2021 - Current
Thrive Financial
10.2019 - Current
Chancellor State College
07.2016 - 08.2017
Healy State School Mount Isa
10.2014 - 12.2015
Service Coordinator
Hastings Deering
04.2012 - 05.2014
Administration Officer
Mynex Holdings
01.2004 - 05.2011
Administration Officer
Ryerson Pty Ltd QLD
01.1999 - 01.2004