Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Soccer, reading, writing
Soccer, reading, writing
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Allison Way

Allison Way

Brisbane,AU

Summary

Experienced Risk Management and Business leader with 15 years in financial services, insurance and telecommunications. Specialising in Risk Framework Design, Advisory and Governance, with a strong foundation built on employee engagement principles and passion for developing capability and culture.

Overview

15
15
years of professional experience

Work History

Head of Operational Risk Frameworks

Bank Of Queensland
03.2023 - Current
  • Lead the Operational Risk and GRC components of the Group's Risk Transformation and Remediation Program.
  • Design and embed the Operational Risk Management Framework and supporting processes across 3LOD.
  • Design, implementation and maintenance of the GRC system to enable risk frameworks and processes.
  • Design and implementation of 2nd Line Operational Risk and Assurance reporting for Divisional and Executive Risk Committees.
  • Design, implementation and governance for the Group's Corporate Insurance Program.
  • Lead a team of technical risk professionals.

Head of Non-Financial Risk Frameworks

Bank Of Queensland
08.2020 - 03.2023
  • Lead the development, embedding and advisory of the enterprise non-financial risk strategy and program.
  • Developed key enterprise risk documents, including Risk Management Strategy (RMS) and Risk Appetite Statement (RAS).
  • Developed the approach to measuring risk maturity and uplifting risk culture across the group.
  • Developed Non-Financial Risk Frameworks and the Group Policy Framework in line with strategic priorities, embedding these across the three lines of defense.
  • Execution of non-financial risk governance and reporting activities for Executive and Divisional Risk Committees.
  • Oversight, development and maintenance of the bank's Governance, Risk and Compliance system (GRC).
  • Training and embedding risk frameworks across the enterprise.
  • Lead a high-performing team of technical experts.

Head of Operational Risk

Youi Insurance
08.2019 - 07.2020
  • Lead the 2nd line risk management advisory and engagement across the business, with a focus on fostering partnerships and empowering the business to own and manage risks.
  • Development of the Operational Risk Management Frameworks (ORMF), including people, process and systems, business resilience/continuity and risk in change.
  • Development and oversight of the Operational Risk reporting and business continuity reporting across the Youi Australia and New Zealand business.
  • Lead the organisational approach to building strong risk culture, working hand in hand with HR.
  • Support the development of enterprise risk documents, including the Risk Management Strategy and Risk Appetite Statement, with a focus on simplicity, strategic alignment, and business engagement.
  • Provide Operational Risk subject matter expertise for second line assurance.
  • Lead a team of Risk specialists to ensure the effective management and implementation of the operational risk frameworks
  • Worked closely with the Governance, Risk and Compliance leadership team to develop all aspects of internal and external communications, with a specific focus on customer-centricity.

Head of Corporate Affairs

Youi Insurance
02.2018 - 08.2019
  • Enhanced Youi’s reputation through the monitoring and management of all internal and external communication channels.
  • Established a Corporate Affairs function and lead a team of communication professionals.
  • Acted as a company spokesperson and managed relationships with key business and financial media.
  • Advised the executive committee on matters impacting brand image, external relationships (including Government Affairs) and market activity across the Australia and New Zealand (ANZ) markets.
  • Managed crisis communications across all critical business issues within the Crisis Management Team.
  • Developed and executed product-aligned media and communication plans supporting Youi’s strategies.
  • Planning and execution, tracking, and reporting of corporate affairs and community engagement initiatives.

Public Affairs and Communications Manager

Commonwealth Bank
05.2015 - 01.2018
  • Lead and developed an internal and external narrative to support the Group Technology vision and strategic direction.
  • Delivered communications for key change programs across technology and operations.
  • Identified and developed key productivity and process improvements across Corporate Affairs.
  • Developed messaging for corporate announcements such as the Annual General Meeting (AGM), financial results, and strategy updates.
  • Delivery of strategic leadership events.
  • Partnered with the technology business to provide trusted advice based on public affairs ecosystem, reputation management, and data driven insights.
  • Managed media opportunities, and support for coaching executives on approach to media and communications.
  • Lead stakeholder communications during Group-wide incidents and crises.
  • Developed messaging against known issues; undertake scenario planning for contingency messaging (threat analysis)
  • Ensured the Group's reputational risk register is maintained and provide contextual updates to Exco and Enterprise Services Leadership Team.

Sales and Service Transformation | Communications

Vodafone Hutchison Australia
06.2009 - 12.2014
  • Developed branding and narrative for a suite of transformational projects, with major organisational change.
  • Proactively identified and provided communication support on issues and reputational risks.
  • Worked closely with the CEO, CMO, and CTO on content for weekly company-wide address.
  • Lead content creation and logistics for company-wide all hands executive events.
  • Lead process Improvement initiatives, developing communications and capability at the customer service level.
  • Mentored team members with growth and development.
  • Managed messaging and cultural alignment with corporate, retail and customer channels
  • Vodafone Foundation coordination, including national volunteering events and communications.

Education

MBA - Business Administration

University of Sydney
Sydney, NSW
11.2015

Master of Arts - Journalism And Mass Communication

Griffith University
Gold Coast, QLD
11.2010

Bachelor of Arts - Education

Griffith University
Brisbane, QLD
11.2008

Skills

  • Team Leadership and budget management
  • Enterprise and Non-Financial Risk Frameworks and Policies, including Risk Management Strategy and Risk Appetite
  • Operational Risk Management Advisory
  • Governance and Reporting for listed organisations
  • GRC Systems Management
  • Corporate Insurance
  • Communications, Capability, and Risk Culture Frameworks
  • Employee Training and Engagement

Affiliations

  • Risk Management Australia (RMA) events committee member.

Timeline

Head of Operational Risk Frameworks

Bank Of Queensland
03.2023 - Current

Head of Non-Financial Risk Frameworks

Bank Of Queensland
08.2020 - 03.2023

Head of Operational Risk

Youi Insurance
08.2019 - 07.2020

Head of Corporate Affairs

Youi Insurance
02.2018 - 08.2019

Public Affairs and Communications Manager

Commonwealth Bank
05.2015 - 01.2018

Sales and Service Transformation | Communications

Vodafone Hutchison Australia
06.2009 - 12.2014

MBA - Business Administration

University of Sydney

Master of Arts - Journalism And Mass Communication

Griffith University

Bachelor of Arts - Education

Griffith University

Soccer, reading, writing

  • Participation in a local women's soccer competition in Brisbane.
  • Books and reading goals tracked each year on GoodReads.
  • Enjoy creative pursuits like writing, music, and painting.

Soccer, reading, writing

  • Participation in a local women's soccer competition in Brisbane.
  • Books and reading goals tracked each year on GoodReads.
  • Enjoy creative pursuits like writing, music, and painting.

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Allison Way