Alliyah Hansen
Kirwan,QLD
Summary
Dedicated and motivated professional with a solid background in both Administration & Hospitality. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
The Ville Resort-Casino
09.2023 - Current
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted with Stock-take, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Replaced empty kegs and soda syrups.
- Learned how to make wide variety of mixed drinks.
- Preparing and serving alcoholic and non-alcoholic drinks based on ingredients provided.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
Administrative Trainee
Emerge Business Advisory
08.2022 - 08.2023
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Maintained confidentiality and security of sensitive information to protect privacy and security of company data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed incoming and outgoing mail and packages to facilitate prompt delivery and receipt.
- Scheduled meetings and appointment to prevent scheduling conflicts.
- Set up new business accounts on internal systems and processed corporate actions and other adjustments.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Established and checked coding procedures, monitored reports and updated internal files.
- Communicating with government agencies e.g., ATO, ASIC etc.
Cafe Worker
Liquid Gold Beach Cafe
12.2018 - 08.2023
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Trained new cafe workers in sales, customer service and safety.
- Produced food and drink products adhering to company quality and quantity standards.
- Cleaned counters, machines, utensils, and seating areas daily.
- Used cash registers and credit card machines to cash out customers.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Prepared food orders to support waitstaff and other team members.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Assisted in setting up and breaking down kitchen stations.
- Completed milkshakes and ice cream desserts for customers.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Hospitality Worker
McDonald's
06.2021 - 08.2022
- Worked front counter, drive-thru and other areas.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Trained new staff members on proper customer service and hospitality policies.
- Operated cash register to ring up final bill and process various forms of payment.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
Christmas Casual Retail Assistant
Universal Store
11.2021 - 02.2022
- Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
- Collaborated with team members to meet daily sales targets and provide outstanding customer experiences
- Balanced multiple responsibilities, including cashier duties, floor assistance, and fitting room support as needed during peak periods.
- Handled returns and exchanges efficiently while maintaining an empathetic approach toward dissatisfied customers.
- Resolved customer complaints professionally, resulting in improved customer retention rates.
Education
Completed Year 10 -
Hunter School of Performing Arts
Broadmeadow, NSW11.2021
Primary School - Completed Year 6 - Year 6 School Prefect
Tenambit Public School
Tenambit, NSW11.2017
Skills
- Multitasking and Time Management
- Office Administration
- Business Administration
- Customer Relationships
- Operating Microsoft Office Programs
- Food and Beverage Service
- EFTPOS and Credit card transactions
- Communication skills
- Strong work ethic
- Communicating with individuals from diverse cultures
- Telephone answering
- Store opening and closing
References
Benjamin Connell - Director
Emerge Business Advisory
0414 283 485
Kristy Webber - Director
Unwind Massage Therapy
0408 486 565
Emma Cant - Director
Adore Boutique Salon
0421 035 529
Certification
Certificate III in Business Administration - 2022-2023
Responsible Service in Alcohol - (RSA)
P2 “C” Class License
National Police Check
Timeline
Food and Beverage Attendant
The Ville Resort-Casino
09.2023 - Current
Administrative Trainee
Emerge Business Advisory
08.2022 - 08.2023
Christmas Casual Retail Assistant
Universal Store
11.2021 - 02.2022
Hospitality Worker
McDonald's
06.2021 - 08.2022
Cafe Worker
Liquid Gold Beach Cafe
12.2018 - 08.2023
Completed Year 10 -
Hunter School of Performing Arts
Primary School - Completed Year 6 - Year 6 School Prefect
Tenambit Public School