Ally Rattray
Sydney
Summary
I have a background of working within hospitality, retail and healthcare for ten years which has allowed me to develop strong customer service skills, delivering efficient and friendly service in fast-paced environments.
A highly-motivated individual with a strong work ethic, adaptability and strong interpersonal skills, eager to taker on new challenges.
Overview
11
11
years of professional experience
Work History
Bar staff / All Rounder
Raintrees Tavern
Cairns City
09.2025 - 12.2025
- Took customer orders using the POS and provided professional service across the bistro, bar, and gaming areas.
- Served alcoholic and non-alcoholic beverages in accordance with RSA requirements.
- Delivered food to tables, cleared, and cleaned dining areas.
Retail Assistant
Surf Dive 'n' Ski
Cairns City
08.2025 - 12.2025
- Delivered high-quality customer service by assisting customers with product selection and inquiries.
- Worked with the team to meet sales targets, processing payments using the POS system. Handled markdowns in line with store promotions.
- Key holder regularly opens and closes the store, following cash handling and security procedures.
- Maintained visual merchandising standards to ensure an attractive and organised shop floor.
Paediatric Nurse
UNiversity Hospitals of Derby and Burton
Derby
08.2021 - 02.2025
- Acting as nurse in charge managing the ward whilst also taking a patient workload, delegating tasks, supporting junior members of staff and managing challenging situations.
- Conducting comprehensive assessment of patients of a variety of ages, delivering treatment and medication in line with policies and treatment plans, assisting with cares and feeds on babies and children with additional needs.
- Supporting families during challenging situations, de-escalating challenging behaviour, showing empathy and supporting patients and families.
Bar Staff Member
The Red Lion
Stafford
06.2021 - 10.2021
- Provided friendly and efficient service in a busy pub, ensuring a welcoming atmosphere.
- Took customer orders, prepared, and served a wide range of alcoholic and non-alcoholic drinks.
- Handled cash and card transactions accurately, using a till system.
Receptionist
Stafford Leisure Centre
Stafford
10.2015 - 12.2019
- Greeted and assisted visitors at Stafford Leisure Centre front desk.
- Coordinated membership registrations and renewals for new and existing clients.
- Answered phone calls, addressing inquiries and providing information about services.
Retail Assistant
Canalside Farm Shop
Stafford
04.2015 - 08.2016
- Delivered friendly and knowledgeable customer service in a busy farm shop environment
- Operated the till, processed cash and card payments, and balanced the register at end of day
Education
Bachelor of Science - Child Nursing
University of Nottingham
Nottingham07-2021
Skills
- Customer service
- Teamwork
- Leadership
- Works well under pressure
- Effective communication
- Time management
- Attention to detail
Languages
English
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Bar staff / All Rounder
Raintrees Tavern
09.2025 - 12.2025
Retail Assistant
Surf Dive 'n' Ski
08.2025 - 12.2025
Paediatric Nurse
UNiversity Hospitals of Derby and Burton
08.2021 - 02.2025
Bar Staff Member
The Red Lion
06.2021 - 10.2021
Receptionist
Stafford Leisure Centre
10.2015 - 12.2019
Retail Assistant
Canalside Farm Shop
04.2015 - 08.2016
Bachelor of Science - Child Nursing
University of Nottingham