ALONA VILLANUEVA
QLD,QLD
Summary
To enhance my ability and skills for the job that will be assigned to me, to work in the competitive and challenging environment and contribute to the best of my capabilities for the development of your business
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food and Beverages Attendant
LANCMORE GROUP CONFERENCES EVENT
04.2023 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Supervisor
CRUZING CATERING EVENT
02.2023 - 03.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Service Crew
WENDYS MILK BAR BALLARAT
06.2022 - 11.2022
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
Service Attendant
MARINA BAY SAND SG
01.2021 - 11.2021
- Streamlined facility cleanliness, ensuring a welcoming environment for all patrons.
- Explained food preparation methods to patrons with allergies and gluten intolerances.
- Collaborated with team members to improve overall service efficiency and achieve shared goals.
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Utilized strong problem-solving skills to handle challenging situations effectively under pressure.
- Asked customers for confirmation of meal satisfaction.
- Maintained clean and orderly work station.
- Maintained clean and professional appearance during work shift.
- Provided exceptional customer support by addressing needs quickly and professionally.
- Verified accuracy of orders and proper proportions before serving to customers.
- Promoted a positive work atmosphere through strong interpersonal skills and active collaboration with colleagues across various departments.
Cashier
MOTIVE FORCE SPORTS PTE LTD
01.2018 - 08.2020
Cook
SAMY’S CURRY
01.2017 - 12.2017
Outlet Manager
MARCO MARCO ITALIAN RESTO
05.2014 - 08.2016
Service crew
DAIRY QUEEN SG
09.2013 - 03.2014
Education
HIGH SCHOOL DIPLOMA -
SEGUINON NATIONAL HIGH SCHOOL
None -
NATIONAL COLLEGE OF BUSINESS AND ARTS
Skills
- Customer Service Excellence
- Very hardworking
- Fast learning
- Passion for customer satisfaction
- Strong work ethic
- Food preparation and safety
- Able to work under pressure
Personal Information
Date of Birth: 03/13/86
Certification
Commercial Cookery certificate 3and 4, Diploma in Hospitality, RSA, Food Safety Handler
Languages
English, Tagalog
Elementary
Timeline
Food and Beverages Attendant
LANCMORE GROUP CONFERENCES EVENT
04.2023 - Current
Supervisor
CRUZING CATERING EVENT
02.2023 - 03.2023
Service Crew
WENDYS MILK BAR BALLARAT
06.2022 - 11.2022
Service Attendant
MARINA BAY SAND SG
01.2021 - 11.2021
Cashier
MOTIVE FORCE SPORTS PTE LTD
01.2018 - 08.2020
Cook
SAMY’S CURRY
01.2017 - 12.2017
Outlet Manager
MARCO MARCO ITALIAN RESTO
05.2014 - 08.2016
Service crew
DAIRY QUEEN SG
09.2013 - 03.2014
HIGH SCHOOL DIPLOMA -
SEGUINON NATIONAL HIGH SCHOOL
None -
NATIONAL COLLEGE OF BUSINESS AND ARTS
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