Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Alvin Mackenzie

Summary

Highly efficient store team member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.

Overview

2
2
years of professional experience

Work History

KMART TEAM MEMBER

Kmart
08.2023 - 02.2024

- Communicated effectively with customers, supervisors, and team members

  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs
  • Assisted customers with product inquiries, orders, returns, refunds, and other service requests
  • Maintained knowledge of company policies and procedures to promote productivity and safety
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

MCDONALD'S KITCHEN EMPLOYEE

Mcdonald's Organisation
02.2022 - 07.2023

- consistently keeping adequate supplies on hand for expected customer loads

  • Managed time to juggle multiple tasks simultaneously with ease
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods
  • Unloaded food deliveries and stored items in proper locations for easy access
  • Monitored inventory deliveries to minimize product losses and prep for service
  • Maintained composure and work quality while under stress
  • Ensured timely delivery of orders by effectively managing kitchen workflow during shifts while staying organized under pressure.

Education

Mazenod College

Banking And Finance Undergraduate Degree - Finance

Monash University
Caulfield, VIC
08.2026

Skills

  • Analytical and Critical Thinking
  • Interpersonal Communication
  • Conflict Resolution
  • Active Listening
  • Calm Under Pressure
  • Multitasking
  • Positive Attitude
  • Continuous Development
  • Expert Customer Service
  • Teamwork and Collaboration

Accomplishments

  • Graduated class of 2023 from Mazenod College
  • VCE certification
  • Supervised team of 10+ staff members.
  • Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

References

Georwin Acharya, Kmart Assistant Manager, Kmart, (041) 095-7588, georwin.bk36@gmail.com

Timeline

KMART TEAM MEMBER

Kmart
08.2023 - 02.2024

MCDONALD'S KITCHEN EMPLOYEE

Mcdonald's Organisation
02.2022 - 07.2023

Mazenod College

Banking And Finance Undergraduate Degree - Finance

Monash University
Alvin Mackenzie