Alysa Zhou

¨ Greeted asylum seekers and visitors warmly upon arrival at the centre, providing a welcoming and supportive environment for individuals in need.

¨ Assisted with the registration and intake process for new arrivals, collecting and verifying essential information

¨ Demonstrated cultural sensitivity, empathy, and respect for the diverse backgrounds and experiences of asylum seekers.

• Managed incoming and outgoing correspondence, including mail, email, and faxes, and facilitated effective communication and workflow within the clinic.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Collaborated with interdisciplinary team members, including physicians, nurses, and administrative staff, to support coordinated patient care and optimize clinic efficiency and effectiveness.

• Reported back to instructor to receive day-to-day tasks and responsibilities.
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Organized, updated and maintained files.
• Interacted with stakeholders in person and online

• Delivered exceptional customer service to around 90 customers per day and created welcoming, positive experiences.
• Collaborated with co-workers to enhance customer service experience
• Cross-trained and provided backup for customer service managers.