ALYSHA ETUALE
Griffin,QLD
Summary
Passionate youth worker, skilled in providing meaningful support and services. Highly competent in risk assessment, program implementation, and group leadership. Compassionate and self- motivated professional with excellent interpersonal and communication skills.
Overview
8
8
years of professional experience
Work History
Residential Youth Worker
Southern Cross Support Services
03.2023 - Current
- Supported young people through everyday life in residential care.
- Collaborated with parents, teachers and professionals to drive youth program outcomes.
- Provided key emotional support to at risk young people.
Administrative Assistant
Innhome
06.2022 - 10.2022
- Processed correspondence, documents and reports to support clerical staff
- Carried out a number of physical jobs, including; lawn care, moving furniture and using interior design skills to furnish a number of homes
- Communicating with community members to ensure their needs are met.
Call Centre Agent
Over The Wire
02.2022 - 06.2022
- Documented information from callers to update records and keep notes current on issues
- Handled continuous flow of daily inbound and outbound calls with consistency and calm attitude
- Used problem-solving tactics to analyze and troubleshoot customer challenges.
Detention Youth Worker
Queensland Government
07.2021 - 12.2021
- Support young people in detention, ensuring safety and security at all times
- Engage young people in activities and programs
- Work overnight shift's and ensure the safety and security of young people through-out the night
- Maintained thorough records of everyday activities and interactions
- Working in a team to support young people to make better choices whilst in detention
Customer Service Supervisor
Coles
11.2015 - 07.2021
- Supervised staff and provided assistance to meet department and organizational goals
- Responded to pre-sales inquiries, returns and routine order processing support
- Interacting with customers and creating positive experiences
Hospitality Worker
McDonald's
12.2018 - 08.2019
- Greeted and assisted customers in placing orders as well as delivery customer orders to tables.Answered questions about store policies and concerns to support positive customer experiences.Strictly followed sanitation and food safety guidelines as required.
Sales Assistant
Glassons
12.2017 - 06.2018
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behaviour.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Bachelor of Social Work -
Queensland University of Technology
07.2026
Diploma of Youth Work -
TAFE
07.2019
High School Diploma -
Aspley State High School
11.2017
Skills
- Ability to plan and organise
- A non-judgemental attitude
- Ability to use initiative
- Patience and the ability to remain calm in stressful situations
- Sensitivity and understanding
Timeline
Residential Youth Worker
Southern Cross Support Services
03.2023 - Current
Administrative Assistant
Innhome
06.2022 - 10.2022
Call Centre Agent
Over The Wire
02.2022 - 06.2022
Detention Youth Worker
Queensland Government
07.2021 - 12.2021
Hospitality Worker
McDonald's
12.2018 - 08.2019
Sales Assistant
Glassons
12.2017 - 06.2018
Customer Service Supervisor
Coles
11.2015 - 07.2021
Bachelor of Social Work -
Queensland University of Technology
Diploma of Youth Work -
TAFE
High School Diploma -
Aspley State High School
Similar Profiles
Tracey ScurrTracey Scurr
Residential Disabilities Support Worker/Team leader at Southern Cross support Services-Team Leader, Foundations Care: Support/Youth Worker, Toowoomba QLD. (FIFO to Rockhampton & Gladstone) Breakaway: Delivering Quality support, Toowoomba, QLD. STRIDE: For better mental health. Toowoomba, QLD. Family Cantered Support Services. Stanthorpe, QLDResidential Disabilities Support Worker/Team leader at Southern Cross support Services-Team Leader, Foundations Care: Support/Youth Worker, Toowoomba QLD. (FIFO to Rockhampton & Gladstone) Breakaway: Delivering Quality support, Toowoomba, QLD. STRIDE: For better mental health. Toowoomba, QLD. Family Cantered Support Services. Stanthorpe, QLD
Cedrice MACKETTCedrice MACKETT
Residential Youth Worker - Team Leader at Southern Cross Support ServicesResidential Youth Worker - Team Leader at Southern Cross Support Services
Elijah BrooksElijah Brooks
NA at Southern Cross Support ServicesNA at Southern Cross Support Services
Jasmine WhittakerJasmine Whittaker
Support Worker at Southern Cross Support ServicesSupport Worker at Southern Cross Support Services
Lilia BarronLilia Barron
Animal Shelter Volunteer at Animal Welfare League QLDAnimal Shelter Volunteer at Animal Welfare League QLD