Nicky Tonihi
Stuart Park
Summary
Experienced in providing care for patients with disabilities and acute ailments. Outgoing and direct care worker with expertise in assisting patients with daily living tasks, ensuring their well-being through personal care and interactive engagement. Possesses a calm and patient demeanor, deep understanding of medication administration and medical equipment operations. Dedicated to helping individuals with activities of daily living, preparing meals, and maintaining a clean living environment. Committed to delivering top-notch care for disabled, impaired, and chronically ill individuals. Flexible and hardworking team player who is always ready to learn and contribute to the success of the team.
Overview
9
9
years of professional experience
Work History
Residential Youth Worker
Lifestyle Solutions
12.2023 - Current
- Maintained a safe living environment by enforcing house rules and addressing behavioral concerns promptly and effectively.
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
Disability Support Carer
Life Without Barriers
07.2021 - 10.2022
- Behaviour redirection
- Meal preparation
- Proper phone etiquette
- Wound care
- Medication administration
- Client satisfaction
- Cash management experience
- Housekeeping
- Maintained clean and well-organized environment for client happiness and safety
- Improved patient outlook and daily living through compassionate care
- Observed patients for changes in physical, emotional, mental or behavioural condition and injuries
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
- Assisted with meal planning to meet nutritional plans
- Followed care plan and directions to administer medications and peg-feeding
- Drove clients to shop for groceries, attend doctor appointments and run errands
- Monitored vital signs and medication use, documenting variances and concerning responses
- Laundered clothing and bedding to prevent infection
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention
- Directed patients in passive and active ROM exercises to maintain musculoskeletal functions and increase strength
- Reported concerns to nurse supervisor to promote optimal care
- Developed patient care plans with doctors and registered nurses
- Built strong and trusting rapport with clients and loved ones
- Prepared food and helped patients eat to support healthy nutrition
- Monitored health and well-being of clients and reported significant health changes
- Recorded client status progress and challenges in logbooks and reports
- Checked mail, shopped for groceries and handled bill payments
- Cared for wounds by changing bandages, dressings and binders to promote healing
- Liaised between doctors and patients about care plans, progress and changing health conditions
- Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures
- Communicated client project requirements to vendors and contractors to ensure client satisfaction
Food Packager
Independent Grocers
02.2020 - 07.2021
- Broke down, cleaned and sanitized work stations at end of shift
- Adhered to company safety policies and procedures regarding proper food safety and sanitation
- Followed production list provided by supervisor
- Properly stored food by adhering to food safety policies and procedures
- Inspected finished food products for quality and adherence to customer specifications
- Monitored and adjusted production processes or equipment for quality and productivity
- Assisted management with procedures to cut costs while delivering quality products
- Maintained clean, organized work area at all times and encouraged similar dedication in team members to maximize group efficiency
- Contributed to positive work environment for all staff members through active listening and effective communication
- Observed strict food safety and sanitation rules and practices to avoid illnesses like E.coli and salmonella
- Removed final products, packaged in designated containers and prepared items for shipment or further processing
- Produced food products of desired flavours, textures, colours and bouquets by properly interpreting and following established recipes and procedures
- Monitored equipment operation and made timely adjustments to achieve desired product quality and consistency
- Graded final results according to government regulations, internal standards or customer specifications
Customer Service Representative
Kmart
11.2015 - 12.2019
- De-escalated problematic customer concerns, maintaining calm, friendly demeanour
- Educated customers on special pricing opportunities and company offerings
- Documented conversations with customers to track requests, problems and solutions
- Assisted customers in making payments on accounts and setting up payment plans
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Uphold strict quality control policies and procedures during customer interactions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Reviewed customer account information to determine current issues and potential solutions
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Consulted with customers to determine best methods to resolve service and billing issues
- Reduced process gaps while training new hires on products, software, operational best practices and store protocols
- Exceeded company productivity standards on consistent basis
Education
Certificate 2 - Security Operations
Charles Darwin University
Alice Springs09.2021
Skills
- First aid and safety
- Community activities
- Community integration
- Client documentation
- Knowledge of state regulations
- Quality program protocols
- Care plan management
- Records maintenance
- Compassionate client care
Timeline
Residential Youth Worker
Lifestyle Solutions
12.2023 - Current
Disability Support Carer
Life Without Barriers
07.2021 - 10.2022
Food Packager
Independent Grocers
02.2020 - 07.2021
Customer Service Representative
Kmart
11.2015 - 12.2019
Certificate 2 - Security Operations
Charles Darwin University
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