Alysha Simpson
Bundaberg,QLD
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cinema Duty Manager
Reading Cinemas
06.2023 - Current
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Assisted guests with ticket purchases and seating arrangements for optimal viewing experiences.
- Contributed to increased concession sales by promoting current specials and upselling items when appropriate.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
Customer Service Assistant
Coles Supermarket
12.2021 - 02.2022
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined the customer service process for increased efficiency and faster response times.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Collaborated with team members to improve overall customer experience and boost company reputation.
Education
High School Diploma -
Kepnock State High School
Bundaberg, QLD11.2023
Skills
- Customer Service
- Culture Improvements
- Work Planning and Organization
- Goal Setting
- Performance Management
- Cash Management
- Team Supervision
- Delegating Work
- Staff Training
- Policy Enforcement
- Health and Safety Compliance
- Staff Training and Development
- Organizational skills
- Tech-Savvy
Certification
- Certificate III Fitness, Binnacle - 2022-2023
- Responsible Service of Alcohol (RSA)
- First Aid Certificate
Timeline
Cinema Duty Manager
Reading Cinemas
06.2023 - Current
Customer Service Assistant
Coles Supermarket
12.2021 - 02.2022
High School Diploma -
Kepnock State High School
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