Alyssa Gilmour
Newport,NSW
Summary
Detail-oriented professional pursuing Certificate III in School Based Education Support. Experience includes various roles at Best and Less, advancing to management and training positions. Currently seeking a part-time role in education to enhance work-life balance. Strong focus on customer service and staff development, complemented by creative problem-solving skills.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Casual School Officer
BCE
08.2025 - Current
- Supported students with special needs during activities and transitions, fostering inclusivity and personalized learning experiences.
- Facilitated small group instruction to reinforce learning concepts, improving understanding and retention among participants.
- Assisted teachers in classroom management and lesson implementation, enhancing student engagement and learning effectiveness.
Store Manager/Sales Assistant
Best and Less
01.2012 - Current
- Managed daily store operations and ensured smooth workflow.
- Trained and supervised staff, ensuring adherence to high service standards and fostering a customer-focused environment.
- Handled customer inquiries and resolved issues promptly, contributing to enhanced customer satisfaction and loyalty.
- Assisted customers in product selection and provided detailed information on features.
- Implemented visual merchandising strategies that improved product visibility and attracted customer interest.
- Processed transactions efficiently using point-of-sale systems and ensured accuracy.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Collaborated with team members to maintain store cleanliness and organization.
Casual School Officer
Southern Cross Catholic College
Scarborough
05.2025 - 12.2025
- Provided support to students with special needs during activities and transitions, fostering an inclusive learning environment.
- Aided teachers in managing classroom dynamics and executing lesson plans to enhance student engagement.
- Facilitated small group instruction to reinforce learning concepts.
- Streamlined organization and maintenance of classroom materials and supplies, ensuring accessibility and readiness for learning.
Store Manager/Sales Assistant
Susanne Grae
01.2011 - 01.2012
- Managed daily store operations, ensuring efficient workflow and customer satisfaction.
- Oversaw inventory management, ensuring optimal stock levels and organized displays.
- Implemented visual merchandising strategies, improving product visibility and customer engagement.
- Trained and supervised staff to maintain high service standards.
- Handled customer inquiries and resolved issues promptly.
- Conducted regular staff meetings to communicate updates and expectations.
Store Manager/Sales Assistant
Best and Less
01.1999 - 01.2011
- Managed daily store operations and ensured smooth workflow.
- Trained and supervised staff to maintain high service standards.
- Oversaw inventory management and stocked shelves efficiently.
- Implemented visual merchandising strategies, improving customer engagement with product displays.
- Handled customer inquiries and resolved issues promptly.
- Analyzed sales trends to optimize product placement and drive effective promotions.
- Evaluated store performance and integrated feedback to enhance operational efficiency.
Education
Cert 3 - School Based Education Support
Foundation Education
03-2026
Cert 5 - Hospitality, Responsible Service of Al
WOLLONGBAR Tafe
12-2003
Duke of Edinburgh - Student representative
Southern Cross K-12
12-2000
Skills
- Student support
- Classroom management
- Instructional assistance
- Customer service
- Team collaboration
- Team leadership
- Staff management
- Staff recruitment
- Employee scheduling
- Budget management
- Visual merchandising
- Merchandising operations
- Store process development
- Employee scheduling
- Cash management
Certification
- Hold current Paid Blue Card, 2409469/2
- Cert 5 in Retail Management, WRR40102, 2008
- Cert 5 In Hospitality Supervision, 9544, 2003
- Cert 2 Business (Office Administration), BSA20197, 2000
Hobbies and Interests
- Camping
- Crafting
- Teaching
- Spending time with family
References
- Michelle Andrews, 0424114418, Mishelly098@gmail.com.au, Store Manager Best and Less
- Heath Guest, 0424136391, guestheath45@gmail.com, Former Regional Manager
- Christie Dellow, 0421564584, Manager Kaiser craft Morayfield
- Semone Shea, 0400305031, Local business owner Pomme Vanille, Personal
- Megan Tully, 0416296616, HR Best and Less People and Culture
- Aaron Baker, 0419652806, Former Store Manager Best and Less
Timeline
Casual School Officer
BCE
08.2025 - Current
Casual School Officer
Southern Cross Catholic College
05.2025 - 12.2025
Store Manager/Sales Assistant
Best and Less
01.2012 - Current
Store Manager/Sales Assistant
Susanne Grae
01.2011 - 01.2012
Store Manager/Sales Assistant
Best and Less
01.1999 - 01.2011
Cert 3 - School Based Education Support
Foundation Education
Cert 5 - Hospitality, Responsible Service of Al
WOLLONGBAR Tafe
Duke of Edinburgh - Student representative
Southern Cross K-12