Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alyssa Reynolds

Ocean Reef

Summary

Driven and compassionate with a strong background in retail and cafe work, offering excellent customer service and communication skills. Currently pursuing studies in youth work, with a deep passion for supporting and empowering young people. Having a calm, warm and approachable demeanour and the ability to build strong relationships with individuals from diverse backgrounds. Skills in multitasking, managing stress, and problem-solving in fast-paced environments. Eager to apply my interpersonal skills and enthusiasm for helping others in a youth work role, where I can make a meaningful impact on the lives of young people.

Overview

4
4
years of professional experience

Work History

Cafe Worker

Toastface Grillah
05.2024 - 03.2025
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
  • Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
  • Maintained a clean and organized café environment, adhering to health and safety regulations.

Barista

Social Coffeehouse
08.2022 - 03.2024
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Barista

Yours Truly
03.2022 - 08.2022
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Retail Worker

Spotlight
10.2020 - 03.2022
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Resolved customer issues promptly and professionally.

Education

Diploma - Youth Work

North Metropolitan TAFE
Joondalup
07-2025

Certificate IV - Youth Work

North Metropolitan TAFE
Joondalup, WA
12-2024

High School Diploma -

Ocean Reef Senior Highschool
Ocean Reef WA
10-2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Punctual and reliable
  • Workplace safety

Timeline

Cafe Worker

Toastface Grillah
05.2024 - 03.2025

Barista

Social Coffeehouse
08.2022 - 03.2024

Barista

Yours Truly
03.2022 - 08.2022

Retail Worker

Spotlight
10.2020 - 03.2022

Diploma - Youth Work

North Metropolitan TAFE

Certificate IV - Youth Work

North Metropolitan TAFE

High School Diploma -

Ocean Reef Senior Highschool
Alyssa Reynolds