Alyssa Reynolds
Ocean Reef
Summary
Driven and compassionate with a strong background in retail and cafe work, offering excellent customer service and communication skills. Currently pursuing studies in youth work, with a deep passion for supporting and empowering young people. Having a calm, warm and approachable demeanour and the ability to build strong relationships with individuals from diverse backgrounds. Skills in multitasking, managing stress, and problem-solving in fast-paced environments. Eager to apply my interpersonal skills and enthusiasm for helping others in a youth work role, where I can make a meaningful impact on the lives of young people.
Overview
4
4
years of professional experience
Work History
Cafe Worker
Toastface Grillah
2024.05 - 2025.03
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
Barista
Social Coffeehouse
2022.08 - 2024.03
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Barista
Yours Truly
2022.03 - 2022.08
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Retail Worker
Spotlight
2020.10 - 2022.03
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Resolved customer issues promptly and professionally.
Education
Diploma - Youth Work
North Metropolitan TAFE
Joondalup2025-07
Certificate IV - Youth Work
North Metropolitan TAFE
Joondalup, WA2024-12
High School Diploma -
Ocean Reef Senior Highschool
Ocean Reef WA2021-10
Skills
- Customer service
- Teamwork and collaboration
- Punctual and reliable
- Workplace safety
Timeline
Cafe Worker
Toastface Grillah
2024.05 - 2025.03
Barista
Social Coffeehouse
2022.08 - 2024.03
Barista
Yours Truly
2022.03 - 2022.08
Retail Worker
Spotlight
2020.10 - 2022.03
Diploma - Youth Work
North Metropolitan TAFE
Certificate IV - Youth Work
North Metropolitan TAFE
High School Diploma -
Ocean Reef Senior Highschool