Aimee Heylen

Beside The Bay Cafe

02.2022 - 08.2023

Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
Maintained a clean and organized café environment, adhering to health and safety regulations.
Supported fellow team members in achieving a smooth workflow during peak hours.
Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Displayed strong attention to detail when setting up displays, merchandising products attractively to increase sales potential.
Maintained clean and attractive product displays to entice customer purchases.
Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Completed milkshakes and ice cream desserts for customers.
Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.