Alyssa Sheppard

• Provide support to elderly people some with a disability in the areas of personal care, health and well-being.
• Cooperate with colleagues to improve health and safety by using the relevant tools and systems, such as procedures, guidelines and policies.
• Adhere to the safe work practices to protect your own and other’s health and safety.
• Contribute to the team in a professional manner and interact positively with others.
• Carry out all work according to the Blue Care policy and procedures.
• Follow ethical framework, which supports the rights and interests of clients following appropriate reporting procedures to meet duty of care requirements:

o report all changes in health status immediately

o direct all enquiries regarding care to supervisor

o complete documentation in accordance with legislation.

o Support clients to voice their opinions or needs, to ensure their rights are upheld.

• Apply relevant occupational health and safety legislation and codes of practice, including duties and responsibilities for all parties under the general duty of care.

o participate in mandatory training

o maintain record of training.

• Operate equipment safely.
• Acted with integrity, honesty and knowledge to promote culture of company.
• Able to use new materials and learn processes, and programs quickly.

• Built trustful relationships with customers to encourage return visits.
• Ensured stock was filled daily in fridges and on shelves
• Assisted customers with queries
• Took orders for the kitchen
• Adhered to policies and procedures.
• Fulfilled all cleaning duties whilst on shift.
• Adhered to workplace health and safety at all times.

• Conducted regular inventory checks and restocked items as needed, ensuring product availability for customers.
• Addressed customer complaints and inquiries to verify satisfaction.
• Ensured compliance with company policies and industry regulations, protecting both clients'' interests and the organization''s reputation.
• Served customers using EFT pos machine and exchanging cash.
• Established rapport with customers by providing friendly and attentive service.
• Contributed to a positive work environment by actively participating in team meetings and trainings.