MYOB Accounting Software
Alyssa Sklias
UTS Business Student, Accounting Major
Sydney,NSW
Summary
Reliable customer services officer with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Sports Centre Assistant
Canterbury Bankstown Council
Riverwood, NSW
11.2020 - Current
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Developed lifelong skills in welcoming new clients, forming relationships with clients and offering a high-level customer service to maintain client retention.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel. Developing over the phone and email communication skills.
- Created business operations and marketing tables on Excel; documenting performance, client preferences and competitor analysis for new business opportunities
- Took initiative to organise office resources and maintain filing systems to facilitate all staff members
- Trained and supervised employees on operations, policies and procedures.
Hospitality and Customer Service Employee
Top Juice
Bankstown, NSW
08.2018 - 02.2020
- Worked efficiently in a high intense, fast paced workplace.
- Maintained a level of standard for other employees in my family's business
- Offered advice and assistance to a difficult customer base, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Business - Accounting Major With Maths & Marketing Sub-Majors
University of Technology Sydney
Ultimo, NSW 03.2020 - Current
Skills
Relationship building
Software
Excel Modelling
Interests
Representative Level Soccer
Representative Level Touch Football
Coaching Assistant for Younger Soccer Teams
Timeline
Sports Centre Assistant
Canterbury Bankstown Council
11.2020 - Current
Bachelor of Business - Accounting Major With Maths & Marketing Sub-Majors
University of Technology Sydney
03.2020 - Current
Hospitality and Customer Service Employee
Top Juice
08.2018 - 02.2020
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