AMADOUR BAPTISTE
Perth
Summary
Experienced and adaptable professional with a strong background in both retail operations and government administration. Adept at fostering collaborative relationships, optimising workflows and delivering exceptional customer service. Demonstrated leadership skills through successful coordination of community initiatives and a commitment to continuous learning and development. Passionate about leveraging diverse experiences to drive organisational success and exceed expectations.
Overview
6
6
years of professional experience
Work History
APS 4 Service Officer
Services Australia
01.2024 - Current
- Acquired proficiency in diverse systems, contributing to team success and positive outcomes.
- Meeting KPIs and a personal commitment to continuous professional development
- Led the Census portfolio for respective team, demonstrating leadership and strategic planning & organisational skills
Team Member - Tool and Trade Expert
Bunnings Warehouse
11.2019 - 07.2024
- Managed B2C & B2B transactions, optimising logistics and systems for efficiency
- Developed and nurtured strong collaborative relationships with colleagues
- Demonstrated expertise in product knowledge and customer service
APS 2 Service Officer
Australian Tax Office
05.2022 - 10.2022
- Implemented new skills to enhance daily operations, improving efficiency and productivity
- Provided exceptional customer service, offering support across various tasks
- Maintained flexibility with holiday shifts, ensuring operational continuity
- Telephony, Processing and Outbound Correspondence with customers.
Education
Bachelor of Arts - Digital And Social Media Marketing
Curtin University
Perth, WA06.2025
Skills
- Problem Solving Skills
- Strong Communication Skills
- Public Relations
- Proficient in Microsoft Office and Adobe Suite
- Social Media & Digital Marketing
- SEO & Business Analytics
Timeline
APS 4 Service Officer
Services Australia
01.2024 - Current
APS 2 Service Officer
Australian Tax Office
05.2022 - 10.2022
Team Member - Tool and Trade Expert
Bunnings Warehouse
11.2019 - 07.2024
Bachelor of Arts - Digital And Social Media Marketing
Curtin University
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