Julian Dusting
Richmond
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organisational growth.
Overview
10
10
years of professional experience
Work History
APS 4 Service Officer
NDIA – NCC
06.2025 - Current
- Answering and handling inbound calls to the Plan Review and Reassessment queues.
- Making outbound calls to NDIS participants, providers and other stakeholders and entering related data.
- Processing actions and responding to email enquiries through the NDIS enquiries mailboxes.
- Completing selected first call resolution tasks for Participants as a NDIA Delegate.
- Identifying areas for process improvement opportunities, contributing to team activities and providing feedback.
- Reviewing and processing secure and sensitive documents and data.
- Managing internal escalations and providing virtual or floor walking assistance to peers as required.
APS 3 Service Officer
NDIA – NCC
04.2025 - 06.2025
- Promoted to APS 4 Service Officer role within 2-months – during probation period
- Selected by the EL1 for three separate delegate project teams to alleviate workloads from other business areas including Government Advocate queues.
- Lead a team huddle on wellness and received universally positive feedback for my presentation skills.
- Received an Everyday Recognition in LEAP for peer-support as well as recognition by my Team Leader (TL) through Teams.
Club Manager
Snap Fitness Burwood VIC
12.2021 - 08.2024
- Oversaw the day-to-day and long-term operational planning of the third largest Snap Fitness franchise in Victoria by member-base
- Reduced attrition from 10% to 6% in first month, spearheaded an 8.8% increase in overall members within first three months and was able to maintain this rate for 6 months+ providing an annual revenue increase of over $130k
- Oversaw the hiring process and training of four new staff members over a two-month period to match increased demands of workplace
- Organised and lead monthly meetings with key stakeholders including head office and various marketing agencies
Inbound Sales Consultant
Marshall Batteries
03.2016 - 02.2019
- Delivered high quality service to 80+ customers via telephone and online enquiry, everyday
- Entered and verified information relating to 50+ sales into computer systems, daily
- Coordinated between a team of 2-8 sales consultants and 15-20 technicians nationwide, ensuring efficient completion of all jobs on a day-to-day basis
Scanning & Data Verification Team Member
Australian Bureau of Statistics
08.2021 - 12.2021
- Reviewed responses on Census forms and assigned them to the correct statistical classifications
- Identified as a top 12 performer selected for extended working arrangements from a pool of over 100 employees
- Provided ad-hoc services as needed between office and warehouse duties depending on bottle necks in the Census verification process
Education
J.D. - Law
Monash University
Melbourne, VICBachelor of Arts - Politics and International Studies, Chinese Studies
The University of Melbourne
Melbourne, VIC12.2020
Skills
- Effective customer communication
- Reporting and documentation
- Written and verbal communication
- Proficient in PACE and SAPCRM
- Interpersonal skills
- Staff training and development
- Team leadership
- Team teaching and collaboration
Timeline
APS 4 Service Officer
NDIA – NCC
06.2025 - Current
APS 3 Service Officer
NDIA – NCC
04.2025 - 06.2025
Club Manager
Snap Fitness Burwood VIC
12.2021 - 08.2024
Scanning & Data Verification Team Member
Australian Bureau of Statistics
08.2021 - 12.2021
Inbound Sales Consultant
Marshall Batteries
03.2016 - 02.2019
J.D. - Law
Monash University
Bachelor of Arts - Politics and International Studies, Chinese Studies
The University of Melbourne
Awards
Chinese Government Scholarship, Recognised as a high-achieving student with an interest in Australia-China relations, Given a semester’s full scholarship at Beijing Foreign Studies University, Melbourne Global Scholars Award, Endorsed as a high-achieving student with interest in international study, Granted $1000 to assist in paying for a one month language intensive at Fudan University, Scholarship for General Excellence (Academic), Recognised as an outstanding academic student, Received 10% off school fees
Additional Experience
Public Diplomacy Intern at Asialink
- Created 2 public diplomacy products discussing benefits of sister city relationships in Australia-Asia engagement
- Organised meetings with experts including the Sister Cities Australia, the Local Government Association of Queensland, RMIT and City of Melbourne councillors and staff
- Provided input on proposed grants for new national Foundation for Australian-China Relations
Student Leader at Fudan University (Shanghai)
- Communicated between Fudan University faculty and 20+ students regarding planned activities and excursions
- Ensured safety and well-being of two dozen peers during international transit between Australia and China, as well as further travel opportunities in Shanghai
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